Account Manager

Jukebox Health•New York, NY

About The Position

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We are seeking an Account Manager to own the end-to-end performance and revenue outcomes of our HCBS programs. This role sits at the intersection of operations, partner relationships, and strategic execution—ensuring that our programs not only run smoothly but continuously improve and scale. You will be responsible for identifying bottlenecks, developing scalable solutions, and driving measurable improvements in program KPIs and revenue. The ideal candidate thrives in ambiguity, is highly analytical, and can translate complex operational challenges into actionable strategies. This person should be located in the New York area.

Requirements

4+ years of experience in sales and/or account management within healthcare, health plans, or HCBS/Medicaid programs
Demonstrated experience independently owning revenue or P&L responsibility for a program, territory, or account portfolio
Strong analytical skills with proven ability to work with complex data sets, identify trends, and translate findings into actionable strategies
Experience developing and implementing scalable processes and escalation protocols
Track record of cross-functional collaboration
Excellent communication skills across multiple channels
High attention to detail with the ability to manage multiple programs and priorities simultaneously

Nice To Haves

Experience with Medicaid managed care, MLTSS, or waiver programs
Familiarity with prior authorization workflows and health plan operations
Experience with CRM, case management, or business intelligence tools
Startup or high-growth company experience
Located in the tri-state (New York) region

Responsibilities

Own the full pipeline and revenue performance of assigned HCBS programs, tracking all metrics from referral to case completion
Monitor program health metrics and proactively identify when KPIs are not meeting expectations; diagnose root causes (internal vs. programmatic) and develop improvement plans
Ensure program performance is well-publicized and communicated regularly to internal stakeholders and leadership
Build and maintain comprehensive reporting dashboards to provide visibility into program status, bottlenecks, and revenue impact
Identify and manage program bottlenecks by developing and implementing scalable escalation protocols
Design systematic approaches to case management challenges moving beyond rote, case-by-case outreach to create repeatable, measurable processes
Partner with Operations to develop improvement initiatives, track progress, and see them through to completion
Gather and analyze data on bottleneck patterns to inform strategic decisions and process enhancements
Hold revenue responsibility for assigned HCBS programs, prioritizing efforts based on revenue impact and strategic importance
Identify and execute on market expansion opportunities in collaboration with the GTM team
Develop evidence-based approaches to case prioritization translating detailed case data into actionable, prioritized systems
Execute on GTM strategy to drive program growth and member engagement