Account Manager

Wood Mackenzie•Houston, TX

57d•Hybrid

About The Position

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most. WoodMac.com Wood Mackenzie Brand Video Wood Mackenzie Values Inclusive – we succeed together Trusting – we choose to trust each other Customer committed – we put customers at the heart of our decisions Future Focused – we accelerate change Curious – we turn knowledge into action The Account Management team is a key driver for sales execution and performance across existing and new accounts. You will be instrumental for the achievement of sales targets as well as the effective use of resources to achieve targets. Your client portfolio will include a diverse set of customers in key Wood Mackenzie markets. This is your opportunity to truly partner with the firm’s critical clients. Your role will focus on retaining clients through a variety of mechanisms, including face-to-face meetings, phone conversations and utilising web-based solutions. You will excel at recognising up-sell and cross-sell opportunities within these accounts from both a research and consulting perspective and partner with the wider regional portfolio teams to realise these opportunities.

Requirements

Good knowledge and understanding of account management processes, procedures and systems within the energy/natural resources sector
Good understanding of how account management integrates with other teams to achieve overall objectives
Experience in client-facing or account management roles, with understanding of relationship management
Proven commercial track record in developing clients and building trusted advisor relationships
Strong negotiation skills and a results-oriented mindset
Attention to detail in making evaluative judgements based on analysis of factual information
Ability to resolve problems by identifying and selecting solutions through application of acquired technical experience
Self-motivated and energetic with excellent judgment in how resources are utilised and optimised
Passionate about growing the business and committed to personal and professional development
Intellectually curious about how data and analysis can solve critical business challenges
Highly organised, with strong planning skills and the ability to manage workloads effectively
Good analytical/technical operational knowledge required to complete work in account management
Delivery of individual targets
Role model strong integrity and sets an example of WoodMac’s values and behaviours

Nice To Haves

Familiarity with CRM systems such as Salesforce is advantageous

Responsibilities

Account Planning & Management Develop comprehensive portfolio plans considering macro & micro economic factors that could impact the customer buying cycle
Pro-actively manage and maximise the commercial growth of the portfolio aligned with regional priorities
Successfully identify customers amongst the portfolio that present the best opportunity for growth through cross-sell and up-sell
Carry out assigned tasks using understanding of underlying concepts and principles of account management
Client Engagement & Business Development Effective client engagement and understanding of critical client business growth potential and how the Wood Mackenzie suite of products supports the client's growth
Represent Wood Mackenzie at conferences and professional organizations to expand brand recognition and promote business development activities
Be the voice of the customer to internal stakeholders and the voice of Wood Mackenzie to the customer
Generally deal with straightforward client enquiries and provide support for internal business initiatives
Market Intelligence & Collaboration Present continuous feedback to the business of how to improve our service to customers inside of assigned portfolio as well as gathering relevant competitive intelligence
Support new product and service development launches
Effective team work with the broader organization to include marketing, training, client services, research and consulting
Good understanding of how the team integrates with others in accomplishing the objectives of the team
Pipeline Management Effectively manage the business pipeline to ensure accurate salesforce forecasting
Ensure high quality of task/services/information is provided
Make evaluative judgements based on analysis of factual information, guided by precedents