Account Manager

Conduktor•New York, NY

3d•Hybrid

About The Position

We are looking for an Account Manager to own and grow relationships with our customers across EMEA and North America. This role is critical to ensuring customers realize value, adopt the platform successfully, and expand their usage over time. You will work closely with Sales (AE) and Solutions Architecture (SA) as part of a unified account team, taking the lead post-sale while remaining engaged throughout the customer lifecycle. What will you be doing? In this role your areas of focus will be: Customer Ownership & Value Realization Own the post-sale customer lifecycle, including onboarding, adoption, and long-term success Lead onboarding engagements and ensure customers achieve agreed success outcomes Build trusted relationships with champions, technical stakeholders, and decision-makers Act as the customer’s advocate internally while representing company strategy externally Account Management & Expansion Drive retention of your portfolio at current contract value Expand within your accounts (break into white space within customer base) to meet target numbers Monitor account health, risks, and usage trends and take proactive action Cross-Functional Collaboration Partner closely with AEs and SAs as part of a single account team Support pre-sales technical validation when needed to ensure smooth handoffs Coordinate with Product, Support, and Engineering to resolve issues and influence roadmap Ensure all customer communications remain aligned and well-coordinated Enablement & Advocacy Educate customers on best practices and new capabilities Lead regular check-ins, success reviews, and executive touchpoints Capture customer feedback, success stories, and references

Requirements

3–7+ years of experience in Account Management, Strategic Account Management or Technical Account Management
Experience managing mid-market to enterprise B2B SaaS customers
Proven track record of driving renewals and expansions
Strong ability to manage complex stakeholder environments
Comfortable working cross-functionally with Sales and technical teams
Excellent communication, multi-tasking, organization, and prioritization skills

Nice To Haves

Experience with data infrastructure, streaming, DevOps, or developer tools
Familiarity with Kafka, cloud platforms, or distributed systems
Experience supporting customers across EMEA and North America
Bilingual in French and English

Responsibilities

Customer Ownership & Value Realization Own the post-sale customer lifecycle, including onboarding, adoption, and long-term success
Lead onboarding engagements and ensure customers achieve agreed success outcomes
Build trusted relationships with champions, technical stakeholders, and decision-makers
Act as the customer’s advocate internally while representing company strategy externally
Account Management & Expansion Drive retention of your portfolio at current contract value
Expand within your accounts (break into white space within customer base) to meet target numbers
Monitor account health, risks, and usage trends and take proactive action
Cross-Functional Collaboration Partner closely with AEs and SAs as part of a single account team
Support pre-sales technical validation when needed to ensure smooth handoffs
Coordinate with Product, Support, and Engineering to resolve issues and influence roadmap
Ensure all customer communications remain aligned and well-coordinated
Enablement & Advocacy Educate customers on best practices and new capabilities
Lead regular check-ins, success reviews, and executive touchpoints
Capture customer feedback, success stories, and references