Account Manager

CleverTap • San Francisco, CA

13d • $90,000 - $126,000 • Hybrid

About The Position

We’re looking for a dynamic Account Manager to manage and grow a portfolio of Mid-Market customers in North America. In this role, you’ll be responsible for driving revenue growth through renewals, upsells, and cross-sells by becoming a strategic partner to your customers. You will collaborate closely with Customer Success, Product, Marketing, and Pre-Sales teams to ensure customers realize the full value of CleverTap.
This is a hybrid position, with the expectation of being in the San Francisco office at least 2 times per week.

Requirements

• Minimum 2yrs, preferred 5+ years of experience in Account Management, Customer Growth, or Post-Sales SaaS roles.
• Direct ownership of renewals and expansion quota (not just relationship management).
• Experience managing mid-market and/or enterprise customers.
• Strong commercial skills: renewal negotiations, value-based expansion conversations.
• Comfortable working with marketing, product, data, and technical stakeholders.
• Experience in B2B SaaS; MarTech/CDP/CRM experience strongly preferred.

Nice To Haves

• Experience in Martech, Mobile, or Communication SaaS platforms.
• Familiarity with customer engagement channels such as Push Notifications, Email, SMS, and WhatsApp.
• Understanding of marketing metrics like retention, CLTV, and conversion rates.

Responsibilities

• Own the Relationship: Build trusted, long-term relationships with your portfolio of customers, ensuring high levels of satisfaction, engagement, and retention.
• Drive Growth: Identify opportunities for account expansion through additional modules, channels (Push, Email, WhatsApp), and higher MAU tiers.
• Be a Strategic Advisor: Deeply understand your customer’s business goals, KPIs, and marketing strategy. Map CleverTap’s solutions to their needs.
• Renew and Expand: Lead commercial negotiations for renewals and upsell opportunities, working to increase account value and reduce churn risk.
• Collaborate Across Teams: Partner with Customer Success, Onboarding, Pre-Sales, Product, and Marketing to ensure smooth adoption, advocacy, and expansion.
• Forecast and Report: Maintain accurate forecasts and pipeline in Salesforce, using MEDDPICC methodology to manage deals.
• Be a Product Champion: Stay updated on product releases and market trends to better advise customers and counter competitors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees