Account Manager (HVAC / Service)

McKenneys•Charlotte, NC

34d

About The Position

McKenney's has been going strong for more than seven decades. Our culture values people and ideas, and we work together to deliver the most innovative solutions to our customers. We help you grow in your career through training and support, and as an equal opportunity employer, we provide comprehensive benefits and give you a firm foundation for the future. Overview Account Managers are focused on new contract sales, customer relations, collection resolution, project management, and retrofit/upgrade project sales.

Requirements

High school diploma or GED.
3 years of experience in HVAC or services-related sales.
5 years of HVAC or Plumbing experience/vocational training.
Must have basic PC experience in Windows environments, working knowledge of Word processing, spreadsheets, e-mail, Web-enabled applications, and database software.
Self-motivated, team-oriented, and able to work independently.
Highly adaptable and able to respond quickly to changing customer demands.
Strong desire to provide excellent customer service with a genuine passion for the company and industry.
Excellent time management skills: able to prioritize, balance urgent vs. important tasks, manage multiple deadlines, and maximize efficiency.
Committed to accuracy, quality, and meeting challenging work goals and deadlines.
Good mechanical aptitude with the ability to read and understand various technical drawings (mechanical, electrical, plumbing, architectural, civil, structural).
Strong problem-solving and reasoning abilities.
Willingness to take on additional responsibilities and manage priorities with minimal guidance.
Exceptional work ethic; upholds company values and demands the highest standard of conduct from self and others
Professional and polished image that inspires confidence and trust.

Nice To Haves

HVAC Service experience.
Bachelor's Degree.
HVAC sales and presentation experience.

Responsibilities

Marketing and sales efforts involve promoting company services and developing new business through strategic outreach and client engagement.
Customer development and retention focus on building strong relationships, meeting client needs, and encouraging long-term loyalty.
Estimating and budgeting by preparing accurate cost projections based on labor, materials, and the scope of work.
Written proposals developed to clearly communicate scope, pricing, and timelines in a professional and persuasive format.
Planning and scheduling include creating detailed timelines to guide team activities and meet project deadlines.
Cost control involves monitoring project expenses and implementing adjustments to stay within budget.
Ensuring quality and performance means upholding standards and verifying that work meets or exceeds expectations.
Timely invoicing and cash flow management require issuing invoices promptly and following up to ensure on-time payments.
Warranty administration includes managing post-project issues and ensuring prompt, effective resolution of warranty claims.
Review and understand contractual scope and project documents (drawings, submittals, equipment operations, and maintenance manuals).
Ensure quality, performance, and adherence to project requirements, enforcing safety and quality standards.
Promote and uphold McKenney's safety absolutes, best practices, and company culture.
Participate in project planning and execution to maximize SQPCE performance.
Act as a company ambassador by marketing and promoting consistent and excellent project implementation.
Understand, practice, and promote all company values and operational procedures.