Account Manager

Ace Relocation Systems, Inc.•San Marcos, TX

27d•$80,000 - $90,000

About The Position

Ace Relocation Systems has been a dynamic leader and innovator in the relocation industry for over 40 years. Our commitment to reinvesting in equipment, modern facilities, cutting-edge technology, and an exceptional team has positioned us as a forward-thinking, customer-focused organization. We pride ourselves on delivering creative solutions with an unwavering dedication to safety and service excellence. Beyond our business, we take pride in giving back by supporting impactful charities like Move for Hunger, the American Cancer Society, and Truckers Against Trafficking. If you're seeking a tech-forward, people-first company that values its employees and serves a diverse range of esteemed clients, we invite you to join Ace Relocation Systems! This role can be located in any of the following Ace markets: Austin/San Antonio, Seattle, San Diego, Long Beach, San Jose, Orlando, Chicago or Cleveland. Are you? Team-oriented? Passionate about delivering exceptional customer service? If you answered yes, we want you to come to be a part of the Ace Relocation Team! Position Summary: The Account Manager is Ace's primary business contact for National Accounts and is responsible for client interaction and overall service delivery satisfaction, client volume and revenue growth. The Account Manager ensures excellent customer service and represents Account needs and goals within the organization to maintain quality. The Account manager is responsible for building relationships with Account staff that keeps consistent business volume and earn new and repeat business.

Requirements

5+ years of moderate to heavy hands-on customer service in an office environment
Exceptional time management and attention to detail
Be adaptable, flexible and versatile.
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook.
Competent with Microsoft Teams.
High School Diploma or General Education Degree (GED)
5 years of relevant work experience

Responsibilities

Perform Account Management duties for assigned national account clients. This will include Relocation Management Company relationships as well as direct client relationships
Be the liaison between the Account and Ace Relocation Systems personnel and service departments.
Understand each client's scoring methodology, and integrate this into daily interactions and purposeful, measurable actions geared toward monitoring, maintaining, and exceeding required scores.
Work with Customer Experience Director to assist our team in problem solving to ensure the resolution is in Ace and Account's best interest and that customer satisfaction has been achieved.
Communicate client escalations and resolutions to key external and internal stakeholders – be instrumental in facilitating a favorable outcome.
Lead in the onboarding process for new accounts.