Account Manager

Transportation Management Services•Frederick, MD

26d

About The Position

The Account Manager leads the strategy, planning, and execution of transportation programs designed for high-profile clients, dignitaries, senior officials, corporate executives, and elite talent. This role represents TMS with unparalleled professionalism, discretion, and service excellence. As the primary liaison between clients, vendor partners, and internal teams, the Account Manager curates seamless, high-touch experiences; develops customized mobility plans; and ensures flawless delivery from initial planning through post-event review. This position is accountable for maintaining premium client relationships, anticipating needs, and consistently elevating the service standard associated with the TMS brand.

Requirements

Exceptional written and verbal communication skills, with the ability to confidently interface with VIP/VVIP clients, senior stakeholders, and internal teams.
Minimum 5+ years of experience in client services, account management, event management, hospitality, or transportation operations experience with high-profile or executive-level programs strongly preferred.
Proven ability to perform in fast-paced, high-pressure environments while managing multiple priorities with composure and precision.
Strong analytical, strategic thinking, and problem-solving abilities, especially in dynamic or time-sensitive situations.
Demonstrated ability to work effectively across all levels of an organization and collaborate with cross-functional teams (operations, procurement, accounting, and vendors).
Self-directed and resourceful, with the ability to operate independently while maintaining alignment with organizational goals.
Strong leadership traits and experience supervising or directing staff in an event or operational setting.
Ability to assess complex scenarios, recommend solutions, and make sound decisions that uphold service excellence.
High level of organization, accuracy, and attention to detail in planning, documentation, and communication.
Comfortable working through ambiguity and adjusting to evolving client expectations, last-minute changes, or secure/VIP-related requirements.
Ability and willingness to travel frequently, including extended assignments, weekends, holidays, and rapid deployment for emergency or VIP activations.
Must be authorized to work in the United States.

Responsibilities

Serve as the primary contact for VIP/VVIP clients, delivering a polished, high-touch experience from initial planning through post-event wrap-up.
Build and maintain strong, long-term client relationships through proactive communication, anticipation of needs, and consistent service excellence.
Lead the planning and execution of executive-level transportation programs, including secure routing, arrivals/departures, vehicle assignments, staffing, and vendor coordination.
Develop accurate proposals, budgets, run-of-show documents, ensuring precision in all financial and operational details.
Coordinate all operational elements including staffing, routes, credentials, dispatch, and vehicle requirements to ensure seamless and efficient program delivery.
Monitor onsite performance, address real-time issues professionally, and provide post-event analysis to identify successes and areas for improvement.
Ensure all program elements meet safety standards, compliance requirements, and premium service expectations.
Identify revenue opportunities, negotiate agreements, and support account growth through enhanced services and long-term client partnerships.
Prepare accurate invoicing and reconciliations and ensure financial accountability for each program.
Support emergency response activations, special projects, and local events as needed while upholding the highest standards of professionalism and discretion.