Account Manager

Mainely Grass•Bedford, NH

63d

About The Position

Join the premier lawn care provider in New England and work with a team that leads with the core values of Quality, Customer Service, and Education. With these values, we are dedicated to providing superior service with an unparalleled customer experience throughout the Massachusetts, New Hampshire, and Maine area. We are looking for a Full-Time Account Manager who brings to the team an Energetic personality, with a demonstrated ability to engage and communicate with customers in a service-oriented setting. To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized, with the ability to build relationships with our customers. The ideal candidate will have experience operating and navigating CRM/ERP systems (Hubspot, Workwave preferred but not necessary).

Requirements

Energetic personality
Demonstrated ability to engage and communicate with customers in a service-oriented setting
Exceptional communication skills
Computer skills
Problem-solving skills
Resourceful
Analytical
Adaptable
Organized
Ability to build relationships with our customers

Nice To Haves

Experience operating and navigating CRM/ERP systems (Hubspot, Workwave preferred but not necessary)

Responsibilities

Customer Service tasks such as service questions and issues, maintaining up-to-date account information, and billing and payment processing
Coordination with field operations to ensure a seamless customer experience
Identify and proactively look for solutions to correct customer concerns and issues
Responsible for maintaining a high level of professionalism and empathy with customers
Assist with challenging customer requests or issue escalations as needed