Account Manager

LGC Group-posted 11 days ago

Full-time • Mid Level

Remote • Milford, MA

11-50 employees

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This is a remote home-based position. The Account Manager (AM) is responsible for day-to-day sales operations for LGC Clinical Diagnostics Division within an assigned territory. The AM will drive sales growth and long-term business relationships with end-user accounts for our diagnostic and genomics product lines. The AM will work with the territory’s Account Executive to build a comprehensive business strategy for the territory. Each territory will be covered in tandem by one Account Manager and one Account Executive.

Develop consultative relationships with new and existing account base for all products.
Achieves assigned monthly, quarterly, and annual sales goals.
Maintain detailed understanding of all products and their relevance and application in the Clinical Laboratory space.
Coordinates sales effort with marketing, sales management, customer service, accounting, logistics and technical support groups.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Update and maintain current Customer Relations Management database.
Continue education on product advantages to ensure customer loyalty.
Completes strategic customer account plans that meet company standards.
Develops him/herself to be the trusted advisor to our customers.
Maintains high customer satisfaction that meets company standards.
Completes required training and development objectives within the assigned period.
Attend tradeshows in or out of assigned territory as requested.

Exhibit an understanding of the importance of customer retention, continuous improvement, maintaining high standards of performance, partnership and attention to detail.
Solid understanding of Clinical Laboratory testing including supporting technology
Be a champion of meeting both internal and external customer needs
Support an environment which promotes positive communication and respect.
Excellent written, verbal communication, and presentation skills
Must have a proven track record of meeting tight deadlines, working independently, and being diligent, meticulous, and resourceful in solving problems.
A standout colleague who excels in collaborative team settings
Ability to work in a fast-paced and challenging environment, with multiple and changing priorities while maintaining strong focus on execution and results
Excellent follow-through ability is a must
Strong interpersonal and teamwork skills with an ability to communicate at all levels of an organization both internally and externally
Must be a continuous learner, always seeking opportunities to improve the efficacy of processes and tactics
BA/BS degree in Clinical Laboratory Science/Medical Technology, Chemistry, Business, or related field
3 - 5 Years Direct Technical Sales experience in (Clinical Diagnostic Laboratory experience preferred)
CRM Experience preferred (Salesforce.com preferred)
Proficient in Microsoft Word and Excel

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