Account Manager

Covenant Logistics•Morgantown, NC

12h

About The Position

The Account Manager is a key operations link between Covenant, professional drivers, and our customers. This role involves managing customer relationships, coordinating freight operations, resolving issues, and ensuring service excellence. The Account Manager plays a key role in maintaining client satisfaction and driving business growth through strategic account management. The Account Manager will directly manage the work of professional drivers. The Account Manager will have an introduction to P&L management and may have direct reports.

Requirements

Strong communication, negotiation, and customer service skills.
Proficiency in Microsoft Office Suite and TMS platforms.
Ability to multitask, problem-solve, and work independently.
Knowledge of driver payroll and/or the ability to learn
Knowledge of DOT regulations and Driver HOS necessary
Ability to organize well and manage multiple projects required.
Ability to work occasional evenings, weekends, or holidays as needed.
High School diploma or equivalent required.
2–5 years of experience in transportation, logistics, or account management.

Nice To Haves

Bachelor’s degree or equivalent related experience in Business, Logistics or other closely related field is preferred.
AS400 experience is preferred but not required.

Responsibilities

Build and maintain strong relationships with customers.
Provide routine updates on load status and service performance.
P&L accountability for assigned accounts.
Coach/mentor a group of experienced drivers to achieve specific customer service and key company goals.
Maximize utilization of drivers and company assets.
Dedicated account performance management & reporting
Project management and implementation of strategic initiatives
Excellent Customer Service to internal & external customers
⁠Monitor, Approve, & Streamline driver payroll.
Support driver scheduling, pay accuracy, and maintenance coordination.
Retention and Turnover management
Promoting and supporting Safety 1st culture
Prepare weekly/monthly performance reports for clients and internal stakeholders.
Ensure compliance with transportation regulations and company policies.
Follow established procedures and best practices to ensure consistency and quality.
Provide training and participate in Cross Training to ensure account coverage is always maintained at an acceptable level.
Communicate and establish expectations for performance, conduct, and safety, and provide ongoing feedback for the professional driver.
Manage and solicit business from a specific or assigned number of customers by using daily available capacity.
Input all load information into computer system accurately to ensure system integrity.
Work with other internal departments to resolve customer or company issues when necessary.
Maintain good measurable items to indicate how well the team/account is performing.
Make sound decisions to increase revenue and decrease costs.
Decrease deadhead percentage and provide on time pickups for customers.
Manage utilization of trucks and trailer pools to ensure minimum amounts of available equipment.
Engage clients regularly to ensure expectations are met and exceeded.

Benefits

401(k) Match: Build your future with our generous company match.
Serious Health Condition Pay: Financial protection when it matters most.
Medical, Dental & Vision Insurance
Telemedicine Access
Company-Paid Short & Long-Term Disability Coverage
Health Savings Account (HSA)
Company-Paid Life Insurance
Generous Paid Time Off (PTO)
Paid Company Holidays
Time off to Volunteer
Casual Dress Code: Dress for your day.
Tuition Reimbursement: Advance your education with financial support.
Employee Discount Program: Exclusive savings on everyday essentials and more.
Dependent Care Flexible Spending Account (DFSA)
Adoption Assistance: Meaningful support for growing families.
Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
Pet Insurance: To protect your furry family members