Account Manager

CarNow • Syracuse, NY

4d

About The Position

CarNow is hiring an Account Manager to support dealership partners across the Syracuse and Albany, NY territories. This is a customer-facing, consultative role focused on retention, product adoption, and long-term client success within automotive digital retailing. If you enjoy working directly with dealerships, delivering measurable value, and serving as a trusted advisor, this role is built for you.

Requirements

• Automotive SaaS or automotive digital retailing experience (required)
• Dealership-facing account management, sales, or support background
• Strong understanding of chat, digital retailing, or dealership technology platforms
• Confident communicator with strong presentation and relationship skills
• Highly organized and self-motivated
• Comfortable managing multiple accounts and priorities
• CRM experience (HubSpot preferred)
• High school diploma or equivalent required

Responsibilities

• Manage a dedicated book of 75–120 dealership accounts across Syracuse and Albany territories
• Serve as the primary point of contact for dealership partners
• Lead in-person and virtual onboarding, launch, and training sessions
• Conduct pre-live audits and ensure accounts are fully configured for success
• Deliver ongoing refresh training for dealership personnel
• Maintain strong customer relationships to meet monthly retention goals
• Conduct regular dealer touchpoints (45-day cadence)
• Deliver strategic account reviews (90-day cadence), including: Product performance metrics ROI and usage insights Opportunities for optimization and growth
• Provide backend configuration support and troubleshoot technical issues within SLA
• Coordinate with internal teams on upsells, dealer changes, and account updates
• Document all activity in HubSpot CRM
• Travel regularly within the assigned territory (up to 75% monthly )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED