Account Manager

Alera Group•Las Vegas, NV

2d•$65,000 - $80,000•Hybrid

About The Position

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees. About Alera Group Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service. This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience. Why Alera Group Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Requirements

High school diploma or equivalent; college degree preferred
Minimum of three years of experience supporting employee group benefits
Active Life & Health insurance license
Strong listening skills and attention to detail
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Ability to work effectively in a fast‑paced environment with frequent interruptions

Nice To Haves

Experience with benefits enrollment systems and compliance processes
Experience presenting benefits information to client groups

Responsibilities

Serve as a primary point of contact for key employee benefits clients and their employees
Assist employees with day‑to‑day questions related to benefits programs and enrollment
Meet with clients to discuss insurance needs, service issues, and ongoing support
Maintain open communication with Producers, keeping them informed of important account activity, issues, and opportunities
Identify and resolve claims and billing issues by coordinating with employees and insurance carriers
Support all aspects of the enrollment process, including eligibility, qualifying events, terminations, quoting, proposals, and plan design clarification
Work with carriers on renewals, contract changes, and plan updates
Prioritize workload effectively and request assistance when needed to meet service expectations
Maintain accurate documentation and adhere to department procedures and service standards
Partner with Producers on renewal strategy and new business opportunities
Provide a high level of support to retain, expand, and service existing accounts
Assist with prospect support in coordination with Producers as needed
Participate in training, seminars, and continuing education to enhance technical expertise
Provide training and mentoring support to peers