Account Manager

HealthPlanOne•Shelton, CT

41d•Hybrid

About The Position

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today. The Account Manager will assist in the development, expansion, and maintenance of HPOne’s client relationships to achieve customer retention and growth. They will serve as the client advocate and advisor, deepening customer relationships through meaningful daily interactions.

Requirements

Bachelor’s Degree in Marketing or relevant concentration
3 years of experience in a client facing account management or client services role
Ability to solve complex problems in a customer-facing role
Discipline and organization to manage multiple priorities simultaneously
Strong relationship management skills, both internally and externally
Strength in gaining consensus across a multidisciplinary team (internal & external partners, client)
Proven ability to understand customer data and make recommendations to operations/client based on analytics
Excellent verbal, written and Microsoft Outlook skills
Strong experience in creating and presenting customer presentations
High level of integrity, judgment and follow through
Strong attention to detail

Nice To Haves

Experience in a business-to-business customer environment with health plans or within healthcare

Responsibilities

Ensure effective facilitation, coordination, development, implementation, and execution of the client program
Provide consultative support to assist client in meeting business goals
Manage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors
Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives
Offer solutions to enhance client performance and expand the services provided by HPOne
Conduct daily/regular internal operational meetings to review performance
Maintain a working knowledge of the entire call center operation as well as project operation
Work with quality assurance to ensure consistency in call evaluations
Manage change management process for assigned client
Resolve conflicts and provide solutions to clients in a timely manner
Performs other related duties as assigned