Account Manager

WorkOS•San Francisco, CA

10h•Remote

About The Position

WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations. We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Vercel, and Plaid. As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control—helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products. About the role: WorkOS is growing rapidly and looking for an Account Manager to join our team. In this role, you will work cross-functionally to support WorkOS’s most complex customers. This will include building trusted relationships, provide strategic consultations, and proactively identify opportunity areas to help our customers deliver more value to their customers, optimize technical operations on their teams, and accelerate their growth. You will be pivotal in the feedback loop between customers and product.

Requirements

5+ years experience in enterprise level client-facing work
Strong product sense and energized by the challenge of solving difficult user related problems
Strong written and verbal communication skills
Ability to lead complex integration conversations in a highly consultative and proactive manner
Familiarity with APIs and ability to explain API concepts to WorkOS’s largest and most technical customers
Familiarity with SQL and comfort building basic queries and modifying more complex ones
Strong technical troubleshooting skills and experience interfacing with technical teams
Adept client relationship management skills
Ability to engage in business-level and technical conversations at multiple levels of the organization
Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
Strong organizational skills and self-starting mindset

Responsibilities

Provide a exceptional experience to your assigned accounts’ key stakeholders
Work with the wider Operations team to provide current state, resources and knowledge to enable exceptional experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long term customer relationships that grow loyalty to WorkOS and WorkOS products
Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
Work closely with Sales and other user facing teams as part of a larger effort to support developers
Lead customer facing meetings independently and with product
Collaborate on the continued design of this support offering
Create user-facing content for long term solutions