Account Manager (Remote)

M3USA•Fort Washington, PA

11h•Remote

About The Position

The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VP’s of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.

Requirements

Bachelors degree to equivalent work experience required
1-2 years of professional market research experience
Exceptional ability to multi-task and prioritize requests
Strong relationship building and customer service skills
Must have excellent verbal and written communication skills
Solid time management skills
Be able to problem solve and seek answers and resolutions to daily issues
Strong self-discipline and organizational habits
Excellent presentation skills

Nice To Haves

Experience in healthcare market research is a plus

Responsibilities

Owns in bidding process for projects including full understanding of project costs and feasibility.
Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
Actively network within existing client contacts for any new business/prospects
Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
Collaborates with partners and vendors to ensure seamless project execution
Act as the liaison between Sales and Project Managers on all projects
Light travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities