Account Manager (48636)

US&S, Inc.•Fall River, WI

41d•$43,000 - $45,000•Onsite

About The Position

The Account Manager is responsible for the full oversight and management of a large janitorial contract and ensures that the client’s environment is safe, clean and sanitized through the applied use of best practices for cleaning and sanitizing. The Account Manager serves as the primary point of contact for the client. The Account Manager coordinates and monitors the work of that contract’s team of janitorial staff members and sees that all tasks are completed efficiently and to the highest standard. He/she ensures that all needed cleaning equipment, supplies, and required PPE are available, provided to, and utilized by staff members. The Account Manager initiates adjustments to schedules and workflow in response to routine and non-routine issues as they arise, provides daily management of his/her work team, and engages in quality assurance activities to ensure that client expectations are met or exceeded. The Account Manager works collaboratively with the operations management team to maintain the smooth operations of the contract.

Requirements

HS Diploma or equivalent.
Strong communication and leadership skills.
Knowledge of cleaning techniques, chemicals, and equipment.
Ability to multitask and prioritize tasks effectively.
Ability to work well with others and foster a positive team environment.
Strong attention to detail and ability to identify areas that require cleaning or maintenance.
Familiarity with safety regulations and procedures.
Basic computer skills/familiarity.
Ability to pass background screening.
Ability to pass pre-employment and ongoing drug and alcohol screening tests.
Ability to pass requirements to obtain a security badge, as needed by the client.
Authorization to work in the US as per the E-Verify database.
3 or more years employed in a janitorial / custodial or similar role.
2 or more years in a supervisory/managerial role.

Nice To Haves

4+ years of experience in a supervisory or managerial position in the janitorial/custodial industry.
Associate or bachelor’s degree in related field.

Responsibilities

Direct and supervise assigned contract’s team of janitorial staff members.
Develop cleaning schedules and ensure that all cleaning tasks are completed on time and to the required standard.
Appropriately prioritize work tasks; adapt in a timely manner and re-prioritize as circumstances, unforeseen events, and/or client need may require.
Demonstrate excellent customer service skills.
Ensure team members employ appropriate protocols for optimizing safe working conditions.
Assist team members in performing all janitorial duties as needed.
Perform general administrative work as required.
Ensure compliance with applicable federal, state and local laws and regulations. Adheres to all Company policies and procedures (including, but not limited to, those prescribed in the US&S Employee Handbook and the US&S, Inc. Safety and Health Program Manual), as well as client requirements.
Attend meetings and trainings as appropriate to maintain and enhance job knowledge and skills.
Receive and respond to inquiries, concerns, complaints and requests for assistance regarding areas of responsibility.
Other job duties as assigned.