Account Manager

Rightsline•Boston, MA

8d•Remote

About The Position

As an Account Manager at Rightsline, you will lead the charge in driving revenue expansion and long-term customer loyalty and retention. You will be responsible for leading expansion strategies—including upsells, cross-sells, and migrations—ensuring high retention rates and driving exceptional Net Revenue Retention (NRR) performance across our global customer base.

Requirements

10+ years of progressive Account Management or commercial leadership experience in B2B SaaS.
Proven track record of owning quota and expanding accounts through structured expansion frameworks.
Deep experience navigating enterprise deals, multi-product selling, and complex negotiations.
Experience working closely with CS, Product and Inside Sales teams.
Thrives in PE-backed, metrics-driven, execution-focused environments.
Regular travel required (20-30%)

Responsibilities

Own all commercial outcomes within the existing customer base, including renewals, upsells, cross-sells, and multi-product expansion.
Deliver quota targets through structured expansion plays including whitespace mapping, discovery, and multi-product attach strategy.
Establish renewal forecasting rigor, commercial predictability, and a consistent engagement cadence.
Strengthen executive relationships with key customer stakeholders and serve as escalation point for commercial risk.
Collaborate closely with Customer Success to align customer outcomes to commercial expansion motions

Benefits

Competitive Base Salary: At Rightsline, we offer a competitive package that reflects the unique skills, experience, and certifications you bring to the role. Your starting point within this range will be determined by your niche expertise, collaborative initiative, and specialized skill sets you bring to our team. In addition to these variables, we also take into consideration internal equity and regional labour markets to ensure our offers remain fair, balanced, and aligned with our evolving team’s needs.
Comprehensive Health & Wellness: A competitive benefits package covering health, dental, and vision to support you and your family.
Building Your Financial Future: A RRSP/401K Match Program to help you reach your long-term savings goals.
Career Growth Opportunities: Continuous learning and career growth opportunities.
Flexible work hours
Birthdays off
Alternating 4-day work weeks
One-time home office allowance
Unlimited vacation time
Team socials
Happy hours
Career progression in a high growth environment