Account Manager

WEP Clinical

62d

About The Position

Are you looking for an exciting and fulfilling new position? Join our dynamic team at WEP Clinical, where your contributions will play a key role in driving impactful solutions and improving outcomes for clients and patients. We encourage innovation and collaboration, challenging our team to bring forward ideas that make a real difference. Be part of a mission-driven organization dedicated to advancing clinical research and transforming lives.

Role Objectives:
The WEP Clinical Account Manager is responsible for managing and growing relationships with R&D / Clinical Trial Sourcing (CTS) clients and for supporting the development and execution of the sales, business development, and customer account management activities at WEP Clinical. This role owns client communication, quoting and proposal submissions, and expansion of business within existing accounts while working closely with internal stakeholders across Sourcing/Procurement (global), Warehouse/Operations, and Inside Sales.

The Ideal Candidate:
A Team Player
Excellent Communicator
A Self Starter
Strategic

Requirements

• Bachelor’s degree (Science, Business, Pharmaceutical, Finance, or related field preferred)
• 4-7 years’ experience in customer account management, business development, or a related commercial role
• Demonstrated ability to manage client relationships, lead meetings, and initiate outreach to prospects
• Strong verbal and written communication skills
• Proven organizational skills with attention to detail and ability to manage multiple priorities
• Proficient with Microsoft Office (Excel and PowerPoint) and CRM platforms/software

Responsibilities

• Serve as the primary client contact for assigned R&D/CTS customers, managing all forms of communication (email, phone, virtual meetings) and acting as the single point of contact for account needs.
• Prepare, review, and submit product quotes, proposals, and commercial documentation in line with client requirements and company pricing policies.
• Drive account growth by identifying and developing opportunities to expand services and product usage within existing client accounts.
• Coordinate internally with global Sourcing/Procurement, Warehouse/Operations, Inside Sales, and other teams to ensure seamless product supply and timely delivery.
• Support the R&D/Clinical Trial Sourcing team to develop and execute plans designed to increase revenue and capture new opportunities.
• Generate and process purchase orders, maintain accurate quote and order documentation, and ensure proper follow-through until order completion.
• Manage customer qualification and requalification processes in alignment with internal compliance and quality requirements.
• Maintain and develop partnerships through targeted propositions and consultative sales methods to optimize service quality, client satisfaction, and business growth.
• Assist with customer documentation and review CTS marketing materials as needed.
• Contribute to achieving monthly sales and profit targets by supporting revenue-generating activities and measurable sales growth initiatives.
• Work in accordance with current GDP guidelines and WEP Clinical’s Quality Management System.

Benefits

• Medical, dental, and vision insurance, FSA, HSA
• Voluntary short-term and long-term disability insurance
• Voluntary life insurance
• 401K safe harbor plan and company match
• Paid vacation, holiday, and sick time
• Paid maternity & paternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees