Account Manager - Global Specialty Financial Lines

The Hartford•Morristown, NJ

39d•Hybrid

About The Position

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. This role will have a Hybrid work schedule, with the expectation of working in an office (Red Bank, NJ, Morristown, NJ. Hartford, CT, Danbury, CT. NYC, NY) 3 days a week (Tuesday through Thursday). Supports Underwriting in the sales acquisition process. Serves as the point of contact for agents in handling inquiries and requests. Communicates with customers to request needed information and resolves problems. Provides support for Financial Lines new business and renewal policy account coordination, review, essential services, rating, prepare work orders for quoting and issuance of middle market business.

Requirements

Prior Commercial Market Insurance industry experience as an Account Manager, Technical Rater (or similar) servicing accounts at either an insurance carrier or agency required
Commercial Rating experience
Strong Customer Service Orientation and Relationship Building skills
Effective Communication Skills / Written and Verbal
Strong technical ability and proficiency in utilizing multiple systems
High attention to detail
Professional Demeanor
Works Autonomously
Ability to shift work efforts quickly and make decisions in a fast past environment
Proficiency in Microsoft Office Suite
College Degree preferred
high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite
Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable
minimum upload/download speeds of 75MB download/10MB upload will be required

Nice To Haves

Knowledge of Financial Lines products- D&O, Fiduciary, Crime, EPL a plus

Responsibilities

Responsible for supporting the Underwriter in the sales acquisition process through a variety of services that may include account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection. Examine correspondence and applications to determine if changes are needed and make the necessary changes for quoting or underwriting review.
Responsible for reviewing, preparing work orders for rating and issuing policies. Applies screening criteria in accordance with guidelines. Communicates with customers to obtain needed and required underwriting information and resolves problems. Supports sales efforts and strategies.
Effectively balance quality, and timeliness while working alongside the Underwriter to manage a book of business.
Multi-task, prioritize and manage daily work activities.
Maintains an effective pending/diary/follow-up system.
Maintains a professional/organized work area
Understands and supports organizational vision and strategy
Understands and aligns own work plans, activities and decisions to help fulfill all commitments within established timeframes
Possesses the necessary knowledge of business concepts to achieve business results
Works effectively - is autonomous and thinks critically
Manages time and workload efficiently: balances multiple priorities to fulfill all commitments within established timeframes
Embraces change -identifies the benefits and opportunities of change and quickly alters approaches to implement and support change efforts
Words and actions are consistent; demonstrates company core values and principles
Supports others who request assistance and/or information
Builds effective relationships with co-workers and both internal, external customers
Acts with appropriate urgency when responding to customer inquiries or requests
Serves as the Single Point of Contact for agents on service related/problem resolution
Demonstrates effective communication skills