Account Manager - Remote

PCNA•New Kensington, PA

9d•Remote

About The Position

The Account Manager is responsible for managing an assigned territory made up of accounts in our top two customer tiers. The primary focus is to build and maintain strong relationships that support day-to-day service needs, drive revenue growth, and provide a high level of customer satisfaction. This role works closely with Field Sales Managers (FSMs) from both our hard goods and apparel divisions, and partners with internal teams to ensure timely communication and issue resolution.

Requirements

Excellent written and verbal communication skills
Skilled at building relationships with both customers and internal partners
Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Strong typing and data entry skills
Able to multi-task, prioritize tasks, and manage workload in a fast-paced environment
Demonstrates professionalism, flexibility, and attention to detail
High school diploma or GED
Minimum of 3 years of sales or service experience supporting assigned territories/accounts
Internal candidates only: May qualify with at least 6 months of experience in an Account Coverage role
Must be located in one of the following states: Colorado, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah

Nice To Haves

Experience with Salesforce or similar CRM systems is a plus

Responsibilities

Manage all service-related needs for assigned accounts, serving as the main point of contact for inquiries related to pre-sale, orders, and post-sale support.
Partner with internal teams (Order Processing, Art, Production, Distribution, Marketing, Product Development) to ensure smooth order flow and customer satisfaction.
Collaborate with FSMs and other sales partners to support account performance and territory growth goals.
Handle customer communication across various channels including phone, email, and chat.
Use Salesforce daily to log large quotes and orders, track activity, and support follow-up to drive closure.
Maintain accurate knowledge of international business needs, including Canadian-specific requirements.
Build professional relationships with key contacts at assigned accounts, including account executives and managers.
Participate in cross-functional planning efforts to align on customer goals and account strategies.
Conduct proactive outreach to increase customer engagement and identify new opportunities.
Partner internally and externally to resolve issues and maintain a high level of customer satisfaction.
Attend tradeshows and customer visits with FSMs as required.
Performs all other duties as assigned