Account Manager

Enavate • Tampa, FL

6h • Hybrid

About The Position

The Account Manager at Enavate will be instrumental in driving existing account growth within a given vertical (e.g., Professional Services, Manufacturing + Distribution). The Account Manager will be responsible for developing long-term, value-added relationships with existing clients. They will focus on nurturing key relationships, understanding core business drivers and identifying opportunities to improve / upgrade their Microsoft ecosystem (e.g., Microsoft Dynamics, Business Central, and Azure). Account Managers will drive increases in client spend and satisfaction and manage the development and execution of incremental sales opportunities, projects, and renewals. They will also own renewals and conduct ongoing discovery with clients, identifying expansion opportunities and navigating relationship management, solutioning, negotiations, and contracting.

Requirements

• Demonstrated success in account management with a focus on SaaS or partner sales through increases in total customer spend via cross-sell or upsell.
• Experience managing mid-market ($25M - $500M in total revenue) businesses is preferred
• Deep understanding of ERP and CRM solutions, preferably within the Professional Services or Manufacturing + Distribution verticals, with a solid grasp of the Microsoft ecosystem
• Ability to develop and execute strategic plans that drive results, with a focus on both client satisfaction and revenue growth
• Demonstrated persistence generating cross-sell and upsell opportunities to existing clients, identifying and owning all post-close sales opportunities
• Excellent interpersonal and communication skills, capable of building relationships with clients and stakeholders at all levels

Responsibilities

• Client Satisfaction: Own increases in client satisfaction within designated market vertical among mid-market accounts, ensuring projects are delivered well and achieve intended results
• Ongoing Client Support: Stay abreast of client needs, anticipating any challenges and proactively proposing relevant offerings to ensure ongoing engagement
• Sales Attainment: Craft and implement an annuals sales strategy to drive increases in client spend. Lead the existing account sales process including conducting ongoing discovery, advocating for solutions and projects that fit client’s long-term roadmap, and closing deals
• Inform Go To Market Strategy: Capture key success factors, best practices, and challenges and relay back to Marketing, Product, and Delivery functions to improve Enavate’s overall approach
• Market Awareness: Stay informed on industry trends and evolving client needs within given vertical to improve engagement and satisfaction
• Client Service: Conduct credible and engaging quarterly business reviews (QBRs) with clients, including executive-level attendees, to track adoption, satisfaction, and long-term roadmaps
• Project Management: Leverage and improve upon best practices in QBRs, developing proposals, navigating client’s buying process, and coordinating internal resources & stakeholders across an often iterative sales process

Benefits

• We offer competitive health insurance, wellness programs, and mental health resources to support your well-being, both physically and mentally.
• We believe in work-life balance, which is why we offer flexible working hours and, where applicable, remote work options to help you manage both your professional responsibilities and personal needs.
• We provide access to a range of training programs, workshops, and reimbursement for certifications and courses, helping you continuously expand your skills and advance your career.
• Take the time you need to recharge with unlimited paid time off (PTO), which covers vacation, sick leave, holidays, and personal days. We support you in maintaining a healthy work-life balance, so you can perform at your best.
• Our team member recognition programs are designed to acknowledge your contributions and ensure you feel valued at every step of your journey with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed