Account Manager, Midwest (Remote)

Connect America

20h•Remote

About The Position

As the Account Manager, you will be responsible for growing Connect America’s footprint across the Midwest territory, while maintaining high customer satisfaction. You will develop and execute the strategies necessary to drive upsells, expansions, and competitive conversions within your market. The Account Manager will take on either direct managerial responsibilities or mentorship duties depending on their market and experience. This role reports to the Director of Account Management, and the ideal candidate has a background in sales and customer success in healthcare.

Requirements

Bachelor’s degree or equivalent experience
2+ years of sales experience in healthcare, selling clinical or technology solutions to providers
Subject matter expertise on products and market trends
Superior communication, written, oral, phone, webinar, presentation, and interpersonal skills
Strong analytical skills, with the ability to measure and report on and create narratives around ROI
Effective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives
Ability to travel minimum 25%

Responsibilities

Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets
Lead, mentor, and coach a high-performing Referral Specialist team
Provide mentorship to Account Management team
Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction.
Retain customers by ensuring high customer satisfaction and clear ROI
Facilitate strategic meetings with director-level or higher customer stakeholders.
Own and maintain strategic Action Plans for all key accounts.
Participate in relevant industry conferences and local market events.
Maintain accurate and complete Salesforce documentation and comply with all operational processes.
Collaborate across departments and contribute to coaching, development, and team culture.
Engage in cross-functional initiatives and receive positive customer/internal feedback.
Collect feedback on deals and communicate issues or concerns in solution-orientated approach.
Utilize deal reviews process and close plans to improve win rates and accelerate deals