Account Manager

Ghost•Los Angeles, CA

1d•$85,000 - $95,000•Onsite

About The Position

We are looking for a strategic Account Manager to oversee a portfolio of enterprise buyers, ensuring their success, satisfaction, and desire to grow and partner with Ghost. You will focus on relationship management, prioritizing repeat transactions, fostering long-term growth, and optimizing client outcomes. Your proactive and entrepreneurial approach to account management will be pivotal in achieving customer retention and company growth objectives.

Requirements

3+ years of experience in account management, customer success, or related roles
Analytical abilities, excellent communication and negotiation skills, and proficiency in CRM software (e.g., Hubspot)
Self-motivated, client-focused, with the ability to work independently and as part of a collaborative team

Nice To Haves

Bachelor's degree in Business Administration or a related field, a plus
Experience in retail, managed marketplaces, eCommerce, excess inventory solutions, or supply chain management a plus
Comfort with software technology and quickly adopting new features
Experience in a fast-moving and dynamic startup environment a plus

Responsibilities

Develop and execute tailored account plans for each customer, aligning their business objectives with our marketplace offerings to maximize value and satisfaction
Cultivate and maintain strong, trust-based relationships with senior stakeholders across client organizations, serving as their primary point of contact and advocate within our company
Negotiate and close deals while collaborating with internal teams to ensure a smooth end-to-end experience
Analyze client purchasing patterns and inventory needs online and in-store, as well as via competitor shopping, to proactively recommend opportunities for inventory buys that meet client requirements
Address and resolve client issues promptly and effectively, ensuring a high level of client satisfaction and retention
Accurately and consistently record all client interactions in HubSpot and other CRM systems, ensuring precise tracking of account metrics, transaction volumes, and client data across internal platforms
Stay informed about industry trends, competitor activities, and client business developments to identify new opportunities and potential risks
Develop materials for clients that translate performance data and market insights into value-driven buying strategies and long-term account expansion opportunities
Work closely with internal teams, including Supply, Operations, Engineering, Product, and Design (EPD), and Finance to ensure seamless service delivery and to advocate for client needs