Account Manager

Brandon•Charleston, SC

About The Position

Join our team as an Account Manager and become the cornerstone of our client relationships at The Brandon Agency. As the main point of contact for our valued clients, you'll play a pivotal role in ensuring their satisfaction and driving the success of our projects. From initial planning to final execution, you'll be the bridge between clients and our internal teams, ensuring seamless communication and flawless project delivery. If you're passionate about building strong client partnerships, driving project success, and fostering business growth, we want to hear from you! Apply now to be part of our dynamic team and take your career to new heights as an Account Manager at The Brandon Agency. Let us introduce ourselves: Introducing The Brandon Agency: Fully integrated. Digital first. Data driven. As the largest independent agency in the Carolinas built for today's digital world, we offer in-house solutions from brand strategy to world-class video and content production, e-commerce infrastructure, full-stack website capabilities, social media management, public relations, and full-service paid media. Specializing in diverse categories including CPG, B2B, Financial, Healthcare, Utilities, Telcom, Real Estate, Lifestyle Apparel, Outdoor Leisure, and Resort Travel, we've earned recognition as one of the most creatively awarded agencies in the Carolinas, with accolades including features in prestigious awards such as the Nationals Addys, Emmys, Graphis, and more. We've been recognized as a "Best Place to Work" for seven consecutive years, fostering a culture of creativity and excellence, empowering our team members to excel and innovate. Join us and be part of a passionate team dedicated to making a lasting impact in the marketing industry. Become part of a team that values: Fostering strong client connections Delivering exceptional service Creative and solution-oriented thinking Shared commitment to client success

Requirements

Bachelor's degree in Business Administration, Marketing, Communications, or related field (preferred).
Proven experience in account management, client relationship management, or customer service roles.
Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
Excellent organizational and time management abilities, with a keen attention to detail.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in project management tools and Google Suite.
Strategic thinking and problem-solving skills, with a focus on driving results and delivering value to clients.
Adaptability and flexibility to navigate changing client needs and market dynamics.
A customer-centric mindset and a passion for delivering exceptional service.
Knowledge of industry best practices and trends in account management and client services.

Responsibilities

Cultivate Strong Relationships: Forge solid bonds with clients through trust and transparency, becoming their go-to for anything they need.
Be the Client Whisperer: Address any client concerns swiftly, ensuring clear and open lines of communication at all times.
Manage Like a Pro: Take charge of client interactions, keeping projects on track and resources well-allocated.
Keep Everyone on the Same Page: Document client meetings meticulously, ensuring the entire team has the insights they need to excel.
Dive Deep into Client Worlds: Gain a thorough understanding of your clients' industries and target audiences to provide valuable strategic advice.
Stay Sharp: Keep your finger on the pulse of the latest trends and developments affecting your clients and their markets.
Deliver on Time and Budget: Oversee projects to ensure they're completed both timely and within financial guidelines.
Be the Quality Guardian: Review and sign off on creative outputs, managing the client approval process smoothly.
Keep the Books Balanced: Monitor the billing cycle closely, from invoicing to ensuring timely payments.
Foster Agency Growth: Play an active role in agency-wide collaboration, sharing knowledge and insights.
Master Project Coordination: Oversee the nuts and bolts of project timelines and budgets, liaising closely with agency teams.
Spot Growth Opportunities: Identify and act on chances to expand our services and deepen client relationships.
Bridge Internal Teams: Ensure sales teams are up-to-date on client needs and potential opportunities.