Account Manager

Layup Parts • Huntington Beach, CA

6d • $80,000 - $110,000

About The Position

At Layup Parts, our mission is simple: deliver high-quality composite parts faster. We’re a technology-first manufacturing startup that’s revolutionizing how composite tooling and parts are made for the aerospace and defense industries. Our customers are developing tomorrow's high-tech products, and we are building technology to accelerate their success. As we continue to grow, we are adding an Account Manager who will play a critical role as a bridge between customers and internal teams (engineering, production, quality) to help drive on-time delivery, satisfaction, and retention. This role is responsible for fostering and maintaining long-term customer relationships by making the production order process as seamless as possible, which includes building strong working relationships cross-functionally. You will be the primary point of contact for day-to-day inquiries, orders, and post-sales support, partnering closely with sales, engineering and operations to deliver an exceptional, proactive customer experience.

Requirements

• Be awesome! Be the kind of person you want to work with!
• 3+ years in in a fast-paced client-facing role (Account Management, Sales, Customer Success).
• Excellent written, verbal, and communication skills.
• Experience working in manufacturing, aerospace or defense industries.
• Comfortable managing and balancing multiple priorities.
• Ability to research and keep informed on industry trends as it applies to the client/client industry.

Responsibilities

• Support multiple customer accounts in the aerospace and defense industries.
• Serve as the primary customer liaison for assigned accounts, building strong, long-term relationships.
• Manage customer inquiries ensuring fast response to RFQs, order status and fulfillment from initial quote through delivery.
• Collaborate with engineering and manufacturing teams to define customer requirements, timelines, and technical specifications.
• Coordinate production schedules and communicate order status, lead times, and changes to customers.
• Identify opportunities for account growth.
• Resolve customer issues related to quality, delivery, or technical concerns in a timely and professional manner.
• Support new product introductions and custom composite solutions for customers.
• Stay informed on customer markets, applications, and industry trends related to composites.
• Other duties as required with shifting needs.

Benefits

• Medical, dental, and vision coverage, short- and long-term disability insurance, company-paid life insurance
• Equity Option Grants
• 401k plan
• Paid Time Off: Unlimited PTO + 9 Company Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed