Account Manager

Redico • Winter Haven, FL

7d

About The Position

We are seeking an experienced Account Manager to oversee a portfolio of commercial landscaping accounts. This role serves as the primary client contact, ensuring exceptional service delivery, client satisfaction, and account growth. The Account Manager partners with field operations to deliver high-quality services, resolve issues, and identify enhancement opportunities that strengthen client relationships.

Requirements

• 3+ years of experience in commercial landscaping or a related service industry (maintenance, client service, or operations).
• Strong communication and customer service skills
• Ability to manage multiple priorities, solve problems, and work collaboratively.
• Proficiency in Microsoft Office 365

Nice To Haves

• Bachelor’s degree in horticulture, landscape management, or related field preferred.
• bilingual (Spanish) preferred.
• CMMS experience a plus.

Responsibilities

• Serve as the main point of contact for assigned clients, managing communication and service needs.
• Conduct site visits, client meetings, and provide proactive updates on services and seasonal transitions.
• Partner with field supervisors and crews to ensure services are delivered on time, safely, and to standard.
• Oversee seasonal events (snow/ice, extreme weather) with proactive communication and response planning.
• Monitor site conditions, address escalations, and ensure compliance with contracts and safety protocols.
• Identify and propose landscape enhancements, seasonal upgrades, and improvement projects.
• Manage annual contract renewals and maintain strong client relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees