Account Manager - Austin

IWP Careers•San Antonio, TX

2d•Onsite

About The Position

Injured Workers Pharmacy (IWP) is seeking an Account Manager to support their Territory Manager in Austin. This sales-focused role involves building and nurturing customer relationships, managing key territory processes, and identifying growth opportunities. The Account Manager will be responsible for problem-solving and educating referral sources on IWP services, helping injured workers access prescription medications with ease. IWP is a specialized workers’ compensation home delivery pharmacy that collaborates with legal, medical, and insurance communities to help injured workers return to a productive life. The company values its employees and fosters a culture of teambuilding, open-mindedness, and fun, guided by ICARE values: Ingenuity, Collaboration, Advocacy, Respect, and Empowerment.

Requirements

Associate degree required
2-4 years of account management experience
Proven capability to build and maintain strong relationships with customers
Demonstrated self-confidence and a willingness to learn
Solid MS Office skills (Word, Excel, Outlook)
Ability to travel throughout in and around the territory

Nice To Haves

Knowledge of Salesforce
Ability to handle difficult and challenging situations including customer relations
An eye for identifying potential issues and strong problem-solving skills
A strong teamwork mindset with an ability to work independently

Responsibilities

Build and maintain strong relationships with referral sources
Identify and develop new referral sources
Work to maintain and grow the referral source relationship while ensuring ongoing customer service
Maintain contact with decision makers & office staff focusing on strategic nature of relationship
Assist in sales efforts for increased revenue opportunities
Analyze needs of the client and customizes solutions to meet their needs
Train clients on new and existing IWP Service Models
Promote additional IWP services
Provide solution-based service techniques with a consultative approach
Focus on client retention

Benefits

Monthly engagement events and larger annual celebrations (tent party, summer BBQ, Family Fun Day)
Tuition reimbursement
Internal-first job posting philosophy to support career growth
Competitive benefits package
A positive, inclusive environment where employees feel valued, supported, and empowered
Competitive salary
Generous benefits
Opportunities for growth and development
Commission program
Minimum payout for your first three months of training