Account Manager

Roku • New York, NY

133d • $103,000 - $144,000

About The Position

Roku is changing how the world watches TV. Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

Requirements

• 3+ years of consultative experience in account management/client services at an ad tech company or media planning at an agency
• Experience in video and display advertising with a premium publisher, ad network, data vendor, or agency
• Hands-on experience in Programmatic video executions, workflows, and troubleshooting
• Understanding of PMPs, how to set them up and optimize to maximize revenue
• Experience working with DSPs, SSPs, ad exchanges, ad servers, or any other optimization platform
• Strong passion for collaboration, creative brainstorming, and proactive client engagement
• Analytical, project management, data-driven, deadline-driven, and process-oriented personality
• Reporting intelligence with Salesforce, Excel, Looker, PowerPoint, and Tableau
• Knowledge of verification vendors (DoubleVerify, Integral Ad Science, Nielsen, etc.)
• Knowledge of 3rd party measurement partners (Nielsen, Foursquare, etc.)
• Strong, persuasive communication skills, both verbal and written
• Self-starter, comfortable working in a fast-paced, growing environment
• Bachelor's degree or equivalent

Responsibilities

• Serve as the lead day-to-day point of contact for Roku’s clients (top-tier advertisers and agencies)
• Be an expert on Roku’s unique ad products with support from Measurement, Analytics, and Product teams to provide the best value to our clients to achieve their advertising goals
• Experience in managing and growing accounts, forging strong relationships with clients, understanding their objectives, and recommending best strategies to proactively drive renewals and upsell opportunities for all current clients
• Craft persuasive narratives with data-driven storytelling to engage and upsell clients to drive incremental revenue
• Support Account Executives on client meetings, presenting insights, data, and campaign metrics during meetings and/or QBRs
• Collaborate with Account Executives to review and respond to RFPs (Request for Proposals) for assigned accounts
• Uphold Roku’s Best Practices and Ad Guidelines on creative builds, serving as the liaison between the client, Roku's Sponsorships and Design team, and Ad Operation teams to streamline creative builds from start to finish
• Ensure campaigns launch seamlessly and on time, maintaining regular communication with clients and internal teams to confirm campaign setup and activation
• Monitor and report on campaigns to ensure they are performing and pacing toward client KPIs, providing status updates and reporting to key stakeholders (AEs and clients)
• Troubleshoot, analyze, and problem-solve, collaborating cross-functionally with Ad Operations and other business operations teams on campaign activations and optimizations
• Support the Finance team to ensure campaigns are properly invoiced each month and work with clients to receive timely payments
• Be well organized and detail-oriented, with the ability to prioritize, multitask, and meet deadlines
• Work across a variety of media types including Direct IO, PG, and PMP campaigns

Benefits

• Health insurance
• Equity awards
• Life insurance
• Disability benefits
• Parental leave
• Wellness benefits
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree