Account Manager

BrightView Landscapes-posted 5 months ago
Full-time • Mid Level
Remote • Southlake, TX
5,001-10,000 employees
Administrative and Support Services
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At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an Account Manager. Can you picture yourself here?

  • Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio; look for ancillary opportunities outside the portfolio to grow the book of business and overall growth for the branch.
  • Develop accurate estimates and takeoffs for both new and existing clients as needed.
  • Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner.
  • Generate referrals from existing client base and communicate to the Business Developer.
  • Develop and maintain long-term relationships with clients focusing on all pertinent points of contact.
  • Develop and maintain a schedule to perform 'site walkthroughs' during formal meetings with customers to ensure quality and service expectations are met.
  • Lead and facilitate the resolution of client issues or concerns as needed.
  • Ensure renewals of each account within the assigned client portfolio.
  • Proactively listen to potential site enhancement needs of existing clients.
  • Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded.
  • Coordinate consistent and timely site visits with Operations Manager to review site quality and to ensure that client expectations are met.
  • Support the efforts for hiring, training and coaching the field crews that support the assigned portfolio.
  • Promote compliance of all safety regulations and policies.
  • Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services.
  • Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings.
  • Maintain satisfactory accounts receivable levels and CRM account notes as appropriate.
  • Coordinate with the Branch Administrator to ensure databases are consistently updated with current client information.
  • Other tasks and duties as assigned by Branch Manager.
  • Associate degree in a business-related field or equivalent experience.
  • Minimum of 3 years of prior customer service, management, and leadership experience with an organization in the landscaping industry or local marketplace.
  • Effective written and verbal communication skills.
  • Ability to coach, develop and foster a teamwork environment.
  • Paid time off
  • Health and wellness coverage
  • 401k savings plan
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