Complete Care Centers-posted about 1 year ago
Full-time
Maitland, FL
11-50 employees
Ambulatory Health Care Services

The Account Manager at Complete Care Centers, LLC is responsible for serving as the main point of contact for new patient callers, ensuring their needs are triaged effectively while exemplifying the company's core competencies of cultural, clinical, and operational excellence. This role requires empathetic individuals with a strong work ethic and attention to detail, dedicated to meeting the individual needs of patients with physical injuries resulting from trauma.

  • Schedule new patients courteously and efficiently, including scheduling, rescheduling, and canceling appointments.
  • Educate patients properly to ensure they are engaged in their upcoming appointment.
  • Exhibit exemplary phone etiquette.
  • Perform effectively both individually and as a team member.
  • Accurately assess patient needs based on their injuries, previous treatment, and current symptoms.
  • Prior Phone Sales experience is a plus.
  • Experience with a Multi-Line Phone System.
  • Experience with a CRM is a plus.
  • Bilingual/Spanish Speakers are needed.
  • Excellent communication and interpersonal skills, with a genuine ability to connect with patients.
  • Proven sales experience & healthcare experience is a bonus.
  • Strong organizational skills and attention to detail.
  • A passion for helping others and making a positive impact on patient health and well-being.
  • Comprehensive training programs
  • Health, Dental, Vision benefits
  • Life Insurance
  • 401K
  • Flexible Spending Accounts
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