Account Manager

Destination Concepts Inc • San Diego, CA

111d

About The Position

DCi, a global leader in Corporate Event Planning, is seeking an Account Manager to join our dynamic Account Management team. If you have prior DMC experience and are looking for a supportive, creative, and collaborative environment, we’d love to hear from you! At DCi, we offer excellent benefits, a dog-friendly office, a team-oriented culture, and leadership that truly listens. We believe in a Work Hard, Pay Hard philosophy and are committed to treating our people with respect. Our goal is to be an employer of choice in the industry—and we work every day to make that a reality. If you're ready to be part of a company that values its team and fosters innovation, apply today!

Requirements

• Bachelor's degree in related field such as Business, Marketing, Advertising or related area
• 3+ years’ related experience in program operation, sales, marketing, partnership negotiating, and contracting
• DMC experience is a significant plus and strongly encouraged
• High-level experience with Microsoft Excel and PowerPoint Software
• Demonstrated ability in developing strategies for effective program operations
• Creativity and strong communication, presentation, and customer service skills
• Ability to prioritize workload and handle multiple tasks and projects simultaneously
• Ability to interface effectively with personnel to ensure implementation of cost-effective programs
• Analytical ability to monitor profitability and cost effectiveness during program operation
• Ability to determine best course of action and best practices to produce and upsell programs
• Provide appropriate and effective guidance for team members
• Flexibility and willingness to travel monthly throughout the calendar year (Domestic Travel)

Responsibilities

• Coordinate and manage assigned programs by implementing a strategy and plan for each program and vendor partner
• Act as the main point of contact for the account post turnover meeting
• Communicate with all clients, staff, vendors, and involved parties to ensure overall account/client and program satisfaction
• Deliver operational programs at the highest level of service and creativity
• Contract vendors and staffing; provide oversight to ensure satisfactory performance
• Maintain control of programming budgets to conform to budgetary requirements
• Ensure appropriate insurance, permits, and certificates are in place
• Collect deposits, reconcile add-ons and prepare and issue final billing to client
• Maintain understanding of the program budget, expenses, and profitability at all times
• Manage transportation logistics for individual and group arrivals and departures
• Understand and manage décor elements for events
• Coordinate activities and teambuilding logistics
• Oversee dine around logistics and coordination
• Manage audio, video, lighting, and staging elements
• Handle onsite production and entertainment
• Provide amenity, gifting, and event registration services
• Complete sales and contract process as needed
• Develop and manage executive level relationships with clients, accounts, and partners
• Participate in creative planning sessions with Sales personnel, Design & Development, and other staff members
• Participate in on-site inspections with Account Executive and clients
• Provide proposal revisions by working with Design & Development and Account Executive as needed
• Communicate regularly with client and Account Executive to assist with program progress and build rapport
• Attend events and venues to increase knowledge base to support DCi programs
• Build vendor relationships with hotels, catering companies, entertainers, venues, transportation companies, and other industry contacts

Benefits

• 401(k) (upon eligibility)
• 401(k) matching (upon eligibility)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees