Account Manager

Camp Digital-posted about 1 year ago
$60,000 - $70,000/Yr
Full-time • Entry Level
Edina, MN
Professional, Scientific, and Technical Services
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The Account Manager (AM) at CAMP Digital will serve as the primary coordinator for client requests and interdepartmental communication, ensuring timely and satisfactory completion of tasks. The AM will work closely with the Account Executive (AE) to streamline client communications and will be responsible for a select number of accounts, focusing on delivering a consistent customer experience throughout the Client Journey.

  • Act as the primary coordinator of tasks and interdepartmental communication.
  • Ensure timely and satisfactory completion of client requests and tasks.
  • Serve as a secondary point of contact for each client within their pod alongside the Account Executive.
  • Collaborate closely with the AE to streamline client communications, including scheduling meeting agendas and following up on meeting notes.
  • Standardize adherence to the Client Journey across the pod.
  • Facilitate and streamline solutions to the assigned book of business in coordination with the AE.
  • Communicate and correspond with each component of the Client Journey to ensure a consistent customer experience.
  • Create tickets for client needs and requests via Pod Monday Board Process/Salesforce.
  • Conduct Quality Assurance (QA) of completed tasks/tickets.
  • Document regular meetings and create agendas based on the client journey and previous meeting notes.
  • Act as the primary client communicator and meeting facilitator for no more than 30% of the account pool.
  • Conduct website audits and quality checks.
  • Create Quarterly Business Reviews (QBR).
  • Perform other responsibilities as identified, defined, and assigned.
  • Minimum of 2 years proven account executive experience focused on excellent customer service.
  • Digital marketing experience and/or a bachelor's degree in communication/marketing or related field is a plus.
  • Demonstrated experience with professional written and oral communications.
  • Proven experience prioritizing and managing multiple projects simultaneously.
  • Ability to use deductive reasoning techniques to reach logical conclusions.
  • Outstanding ability to think creatively and critically to identify and resolve problems.
  • Great attitude, high level of integrity, and self-motivation.
  • Tech-savvy with an interest in digital marketing.
  • Experience in digital marketing is preferred.
  • Bachelor's degree in communication/marketing or related field is a plus.
  • Health, dental, and vision insurance
  • Life insurance
  • 401(k) Match
  • Health savings account
  • Flexible spending account
  • Paid time off
  • Paid sick time
  • Paid holidays
  • Parental leave
  • Employee assistance program
  • Opportunities to advance your career
  • Casual, dog-friendly work environment
  • Free parking, snacks/beverages, and frequent company-sponsored lunches
  • Collaborative work environment with endless learning opportunities
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