Account Manager

Modernize Home Services

138d • $65,000 - $80,000

About The Position

Modernize Home Services is seeking a strategic and confident Account Manager to support our fastest-growing market team. This high-impact role requires building strong relationships with top industry influencers and C-level executives, consulting on digital marketing and lead generation strategies, and delivering data-driven insights to maximize client ROI. You’ll partner cross-functionally to optimize services for a select portfolio, providing expert guidance and reporting to drive measurable outcomes. We're looking for someone who thrives in a dynamic, collaborative environment and is passionate about growth, innovation, and customer success. This is a great opportunity to help shape the future of account management at Modernize.

Requirements

• 3+ years of consultative account management experience with mid-market level customers.
• Proven success in SaaS, martech, adtech, or digital platform account management, including retention, expansion, and upsell motions.
• Demonstrated track record of meeting or exceeding revenue targets through strategic account growth, renewals, and cross-sell/upsell initiatives.
• Strong data analysis and analytical skills with experience using a business intelligence suite such as Tableau or QlikView strongly preferred.
• Strong Excel and Salesforce skills.
• Bachelor’s degree in business.
• Experience in lead generation / digital demand generation marketing a strong plus.
• Experience with big box stores in the home improvement industry (ie: windows, HVAC, solar and roofing) is a plus.
• Startup experience highly preferred.
• Tactical sales background preferred.
• Comfortable engaging with C-suite stakeholders and influencing decision-making through consultative, value-driven conversations.

Nice To Haves

• Experience in lead generation / digital demand generation marketing.
• Experience with big box stores in the home improvement industry (ie: windows, HVAC, solar and roofing).
• Startup experience.
• Tactical sales background.

Responsibilities

• Program management and optimization.
• Partner with our clients to gain a deep understanding of their objectives, approach, results and challenges.
• Create strategic account plans to attain client satisfaction, retention and maximize life-time value of the partnership.
• Meet with customers from Directors to C-level executives to present consultative solutions to gain client commitment and campaign optimization.
• Network with our account base and provide key recommendations, testimonials, and case studies to internal/external stakeholders.
• Partner with marketing, sales, product and engineering to see that the customer receives the highest standards of service from all parts of the organization.
• Drive revenue growth through strategic upsells and renewals. Identify opportunities to expand partnerships by aligning client business goals with Modernize solutions, ensuring measurable ROI and increased account value.
• Leverage SaaS and digital marketing expertise to advise clients on optimizing lead generation, platform utilization, and performance measurement.
• Lead data-driven business reviews and strategic conversations that clearly articulate program value, influence executive stakeholders, and secure long-term commitments.
• Act as a consultative seller—craft persuasive business cases and proposals to close incremental revenue opportunities within existing accounts.
• Demonstrate a mastery of our solutions and the operational processes used for delivery.
• Develop strategic plans to maximize opportunities while ensuring customer loyalty through consistent delivery excellence.
• Positively challenge conventional thinking to find new and innovative ways to improve program success.
• Spearhead the development of compelling proposals and drive strategic sales opportunities, leveraging a keen understanding of client needs and market dynamics to position our solutions as indispensable assets for our clientele.
• Intelligently relate business decisions back to the impact on our company’s bottom-line.
• Drive client education initiatives by staying abreast of industry trends, best practices, and emerging opportunities.
• Proactively share insights with clients to enhance their understanding of market dynamics and empower them to make informed decisions.
• Position yourself as a trusted advisor by delivering engaging educational content tailored to clients' specific needs and challenges.
• Identify trends and proactively assess data.
• Mine and analyze data for insight to identify risk factors and ways to optimize performance.
• Accurately forecast and track key account metrics. Prepare and deliver account performance reports on an ongoing basis.
• Integrate with the Account Management team and the Modernize organization at large.
• Embrace our core values and work positively across all departments.

Benefits

• Health care benefits.
• Retirement benefits.
• Paid days off (paid sick leave, parental leave, paid time off, or vacation benefits).
• Performance bonus or commission.
• Equity in the form of restricted stock units.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees