Account Manager

Fanatics • Sunnyvale, TX

287d

About The Position

Fanatics Collectibles is seeking an Account Manager (CSR) to manage production processes from initial order generation to final delivery, acting as a liaison between customers, production teams, and vendors. This role involves managing sales orders, overseeing customer proofs, coordinating project schedules, and ensuring material availability. The ideal candidate will coordinate across cross-functional teams throughout the manufacturing process, generating print run lists, facilitating pre-launch meetings, and communicating with customers regarding job status, product quality and any production issues. The position requires a proactive approach to problem solving, attention to detail and strong communications skills to maintain production schedules and ensure customer satisfaction.

Requirements

• Bachelor's degree preferred; ideally with 2-3 years of professional experience in Production Coordination, Operations Management or Production Project Management, ideally within the manufacturing or print industry.
• Proven experience managing cross-functional teams and interacting with customers in a production environment.
• Experience with project management, customer proofing processes and quality control.
• Familiarity with production planning systems and order management processes a plus.
• Strong organizational and multitasking skills, with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills for effective collaboration with customers and internal teams.
• Detail-oriented with the ability to oversee complex production schedules, create precise work orders and ensure accuracy during all stages of the production process.
• Critical thinking skills, with a proactive approach to identifying and resolving production issues.
• Leadership skills, with the ability to motivate teams to meet production deadlines.
• Strong customer service orientation, with the ability to manage client expectations effectively.
• Availability to work beyond normal work hours as needed (via phone or computer).

Responsibilities

• Generates sales orders and material requirements for planning system based on production schedules and lead times.
• Processes and reviews new customer proofs before routing to pre-press to prepare virtual proof for customer approval.
• Supervises Assistant Customer Service Representatives and project coordinators to maintain production flow.
• Conducts telephone/email conversations with customers regarding job status, production issues, schedules, and estimates.
• Acts as the main point of contact with GC production and assigned customers for communication and resolution of issues.
• Schedules pre-launch meetings to review programs prior to start-up and follows up on any missing items with customer/vendors to ensure everything needed is available for production use.
• Provides input and expertise with research and development for new production ideas and concepts.
• Generates printing run lists for inside and outside printers and approves invoices prior to submission to purchase.
• Provides material disposition approvals to production areas for items that can be discarded based on criteria agreed with customers.
• Meets with the customer on site to evaluate the first case that is produced to ensure it meets their expectations and also ships the second QC case to the customer.
• Generates work order requirements and inserts work orders notes taking extra attention to flag items that require special handling.

What This Job Offers

• Job Type: Full-time
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree