Account Manager
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About The Position
With millions of diners, tens of thousands of restaurants, and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed. Reporting to the Restaurant Services Team Lead, the Account Manager handles a best-in-class portfolio of restaurants across their assigned territory. You assume responsibility for the restaurant relationship after the sale and installation is completed along with being charged with maintaining a high client retention rate by improving customer happiness and driving deep utilization of OpenTable services. You will dedicatedly engage in face-to-face meetings with decision makers to consultatively deliver business reviews, provide training and education related to using OpenTable software and online marketing exposure. The position will serve as trusted advisor and primary point of contact for critical issue resolution for their respective portfolio. As an authority of their respective territory, you will collect feedback from restaurants to drive feature and functionality requirements for product upgrades and will assist management in devising account management plans and strategies specific to assigned territory.
