Account Manager

Merchant Marketing Group • Warren, MI

298d • $55,920 - $65,000

About The Position

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you! The Account Manager works closely with each client at Manager levels to create a partnership through expertise as a consultant, an advisor, an advocate, and a liaison. The Account Manager manages multiple large client accounts within MTM and is primarily responsible for excellent service delivery. The Account Manager must understand their clients' needs, organization, contractual obligations and has a principle focus to secure a strategic partnership with the client to ensure retention. Understanding MTM's processes and systems as well industry and being extremely responsive and service oriented are key. Location: Candidates must reside in the State of MI or OH. Some travel is required.

Requirements

• High School Diploma or G.E.D.
• Bachelor's degree in business administration, health services or relevant field or equivalent work experience.
• Minimum 2 years' experience as an Account Manager or similar role.
• Must possess a valid driver's license.
• Excellent communication skills.
• Excellent interpersonal skills and ability to work with a variety of people and job positions.
• Influencing and negotiation skills.
• Ability to schedule, organize and prioritize multiple tasks.
• Moderate to advanced computer skills.
• Ability to demonstrate a proactive attitude, and initiative.
• Must be able to work under pressure, be a self-starter, and demonstrate behavior that indicates drive and flexibility.
• Possess in-depth knowledge of MTM transportation guidelines and vendor Programs.
• Ability to maintain high level of confidentiality.

Responsibilities

• Monitor and manage key performance indicators for the plan to ensure excellent service delivery and contract compliance.
• Engage with internal MTM teams proactively to put improvement plans in place when performance is not meeting expectations.
• Track, trend and analyze utilization data to provide clients with additional opportunities to improve member compliance.
• Work with the Accounting department to ensure accurate billing and timely AR collection.
• Review and analyze member revenue and monthly summary report for trends and errors.
• Provide regular quality reports and consultative discussions.
• Prepare for, coordinate and conduct regular performance reviews with each client.
• Identify opportunities for process improvement and offer suggestions and/or strategies for process improvement.
• Educate clients of MTM procedures and services.
• Ensure all paperwork is complete, up-to-date and correctly filed for each plan.
• Partner with the Implementation team to design successful plan protocols and a solid implementation plan.
• Participate in all Client Services meetings.

Benefits

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: Bachelor's degree