About the position
As an Account Manager You Will: Contribute to the mission of MANTL by driving value for our customers through strategic partnerships. The AM will set the account strategy and drive renewal and expansion for a set of named accounts. Success in this role includes building meaningful relationships with a customer’s executives, providing valuable expertise in topics of deposit origination and digital banking strategies, setting a clear vision and plan for mutual success with each customer, and achieving growth targets that are created specifically for each book of business.
Responsibilities
- Develop account strategy and map out a plan to achieve quota; conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities identified.
- Understand MANTL’s products and effectively communicate all offerings to the client; cross-sell products by identifying additional needs within an existing client offering; lead commercial conversations ensuring end to end success of the contracting process.
- Develop a proactive client outreach cadence and conduct semi-annual reviews with all clients; ensure you are the point of contact for business opportunities, issues, and questions.
- Drive customer satisfaction and referenceability; thorough ticket review and resolution.
- Access, analyze, present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal.
- Serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention.
- Ticket manage; review and assess severity and priority, engage engineering when needed.
- Manage all client communication, conflict resolution, and compliance on client deliverables.
- Lead implementation of new platform, coordinating with the client and internal stakeholders.
- Support launch of new clients in collaboration with the implementation teams.
- Provide ongoing training support to ensure adoption of our product(s); identify FAQ for helpdesk articles and/or videos to ensure scalability.
Requirements
- 6+ years of Account Management experience with demonstrated ability to forecast and run an end to end renewal deal cycle.
- Advanced written and oral communication and presentation skills is key, as is the ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs.
- Demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity.
- Demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment.
- A positive attitude and team player who can elevate AM colleagues.
- High level of initiative and ability to work autonomously.
- Handle stressful situations and deadline pressures well.
- Excellent problem solving capabilities and organizational skills.
- Comfortable working in an evolving, fast-paced startup-like environment.
Nice-to-haves
- Background in banking or Fintech is a plus.
Benefits
- Competitive salary with a total OTE of $170,000.
- 401k Match.
- Unlimited PTO.
- Creative and fun team-building events (improv, chocolate and wine tasting, happy hours).
- Mental health and wellness programs.
- 100% Remote.
