Account Manager

City Wide Facility Solutions • Los Angeles, CA

122d • $75,000

About The Position

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support - including training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include contracts, procuring supplies for clients, selling/coordinating additional maintenance services to clients, and ensuring high client satisfaction.

Requirements

• 3-5 plus years of sales and management experience in building maintenance, facility management, or equivalent experience is highly preferred.
• High School diploma is required, bachelor's degree highly desirable.
• Highly detail oriented and excellent follow-through on commitments.
• Positive and out-going personality; great relationship building skills.
• Excellent verbal and strong written communication skills a must.
• Proficient at Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide services, and consumable supply products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
• Manage all contractor relationships - including interview and hire, negotiate pricing and other contract terms, verify contractor compliance, and remove/replace contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, though detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client's scope is executed and all services are performed correctly.
• Ensure adequate staffing needs to services clients.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with contractors, Night Managers, and Director of Operations; promptly address any client issues or problems that arise.
• Use CRM to perform client inspections, add extra charges, Night Manager routing, etc.
• Update and keep current all Building Information Sheets and Exhibit A forms. Where applicable, ensure MSDS sheets for each client serviced are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Discuss service quality surveys with your clients and encourage them to take the time to respond when they are received.
• Communicate client survey responses to the Director of Operations, Night Managers, and contractors.
• Develop and implement a plan with the Director of Operations and the Night Manager to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Assist accounting department in collecting clients' past due invoices and manage payment invoices for contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Benefits

• Base salary starting at $75,000/year + commissions + quarterly bonus eligibility
• Auto reimbursement
• After 90 days: Medical, dental, vision benefits
• Vacation pay accrued per pay period
• Sick-time accrual availability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees