Account Manager

Nfp • Santa Susana, CA

213d • $41,000 - $75,000

About The Position

The Account Manager I is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. The position requires supporting them in the day to day account management for a specific set of clients and entails a great deal of verbal, electronic and other written communications. The Account Manager I will work with senior team members to manage the renewal and marketing process and prepare materials for presentations and communications. While in this role, this person will begin to learn to manage a book of business under senior team member direction. Begin to develop relationships with clients and carrier contacts and work proactively to effectively and efficiently deliver services to clients. In this role, the Account Manager I is learning to manage the clients from start to finish, but require a great deal of supervision and direction from more senior team members.

Requirements

• Associates degree (or equivalent) and BA/BS preferred.
• More than 3 years client service and/or industry and product line experience.
• Appropriately licensed or ability to obtain licensing if required.

Nice To Haves

• Highly organized with excellent verbal and written communication skills.
• Self-confident to make sound independent decisions.
• Ability to successfully interact with a variety of people and function well both in a team environment and autonomously.
• Ability to handle situations in a calm, courteous and professional manner.
• Customer focused to establish and maintain effective relationships.
• Intermediate level of experience in Microsoft Office products, specifically Word, Excel and Outlook.
• Ability to prioritize multiple tasks to meet deadlines.
• Must be able to read, analyze and reconcile financial reports.
• Possess strong analytical and problem solving skills.
• Sharp attention to detail, decision making skills, and problem resolution.
• Flexibility and adaptability to changing priorities, deadlines and technology.

Responsibilities

• Begins to develop relationships; attend meetings and may contribute.
• Work with senior team members to prepare and send the request for proposals to applicable insurance carriers and spreadsheets results as they come in.
• Begin to participate in reviewing proposals and carrier source documents for accuracy under the direction of the Account Executive or Advisor.
• Creates and maintains client files in accordance with office procedures.
• May be responsible for keeping client policy records in the agency management system.
• Assists on some billing questions from clients and insurance company personnel with assistance from Accounting Dept. when necessary.

Benefits

• Competitive salary
• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: Associate degree