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The Account Manager works collaboratively with specifically designated departments or university divisions to provide IT guidance, recommendations for improvement, and direction as it pertains to IT services at Georgetown. They assist the department or division with development of IT goals and objectives; help to identify resources to assure technology needs are met and that they are aligned with the university's IT objectives. Additional duties include, but are not limited to: Oversee requirements gathering and facilitate information sharing, managing stakeholder expectations. Communicate UIS policies, procedures, and updates on central services, which includes, among other responsibilities, shepherding stakeholders through the UIS security review process. Represent and be an advocate for the IT organization, gaining compliance with established policies. Negotiate or settle significant or controversial issues with their assigned areas of responsibility.
