Account Manager

Hub International-posted 3 months ago

Full-time • Mid Level

Kalamazoo, MI

5,001-10,000 employees

Insurance Carriers and Related Activities

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As a Middle Market Commercial Account Manager, you will manage an assigned book of business of $500K+ in revenue. You will be responsible to retain our clients through customer service and maintaining accurate client information in our systems. You will work in a collaborative team environment, mentoring Associate Account Managers and Team Assistants, as applicable.

Manages a book of business generally in excess of $500k in revenue, depending on the complexity or number of accounts.
Provide quality customer service to existing accounts with a goal of 93% retention or more.
Collaborate within a team that includes: Producers, Sr. Account Managers, and Associate Account Managers.
Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
Ensure accurate maintenance of client information in EPIC.
Special projects and all other duties, as assigned.

High School Degree, or Equivalent
3-5+ years in a Commercial Lines role on the agency side
Experience working in the middle market with accounts averaging $15k in revenue and above
Intermediate excel skills
Strong communication
P&C License
Willingness to travel, on occasion

Medical, Dental, and Vision (PPO, HMO, and HSA)
Comprehensive Wellness Program
401(k) Retirement Plan
Life and Disability Plans
Vacation, Holiday, Sick, and Personal Time Off
Pet Insurance
Bonus Program
Comprehensive Onboarding Program
Continuing Education / Personal Development Programs
Flexible Work Arrangements
Employee Engagement Events
Dress for Your Day Dress-Code
Service Awards

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