Account Manager, Western US

$75,000 - $75,000/Yr

Bloomsbury Publishing Plc - New York, NY

Full-time - Mid Level

Remote - New York, NY

Publishing Industries

About the position

The Account Manager for Bloomsbury Publishing Inc. will be responsible for driving sales of online products and e-books within the Western US territory. This role involves prospecting for new customers, achieving sales targets, and collaborating with the sales and marketing teams to enhance brand awareness. The Account Manager will also address customer access issues, maintain accurate account information, and identify potential high-value deals, while representing the company at industry conferences.

Responsibilities

• Meet/exceed sales targets as set by management
• Effectively manage a portfolio of accounts, developing positive relationships with clients and act as their first point of contact
• Generate new business using existing customer base in CRM as well as building the customer base
• Help provide solutions to customer issues in a timely manner and liaise with customer support as needed
• Provide timely feedback on the status of accounts and transactions, as well as MTD and YTD sales, sales pipeline, and opportunities
• Set and track sales targets by account, aligned with company objectives, and monitor sales metrics and key performance indicators
• Suggest actions to improve sales performance and identify opportunities for growth
• Conduct site visits within assigned sales territory and represent Bloomsbury Digital Resources at relevant academic/library conferences
• Consistently improve product knowledge through training on key products both as a participant and lead presenter
• Work closely with other internal departments on development and implementation of strategies in relevant sales areas including usage, pricing, and campaign planning

Requirements

• College Degree required
• 2-5 years' experience in selling to institutional market and quantifiable success as a sales account manager
• A publishing or electronic resources background
• Experience selling to libraries directly and an extensive set of contacts highly desirable
• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of SalesForce.com preferred and MS Office (MS Excel in particular)
• Experience with client services/third party sales
• Excellent communication and negotiation skills
• Experience in assigned territory a plus
• Entrepreneurial attitude with a focus on problem-solving
• Ability to travel up to 25% of the year
• Based in Mountain or Pacific time zone, to work closely with Western-based customers

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid parental leave
• Hybrid Work Schedule