Account Manager West

Unusual Machines•Orlando, FL

5d•Onsite

About The Position

You’ve built your career opening doors, closing deals, and winning new business, but what truly sets you apart is your ability to grow and protect long-term customer relationships. You build trust, expand relationships across organizations, and position yourself as a strategic partner rather than just a vendor. Customers see you as their advocate. Internally, you represent their needs with credibility and clarity. You combine strong interpersonal instincts with technical understanding. You listen well, present clearly, negotiate confidently, and close decisively. You are highly credible, professional, and accountable. You know how to use CRM systems to manage pipelines, track activity, and stay organized. West – Working hours will be from 11am to 8pm weekdays. A Day in the Life Every day will look different, but you’ll spend your time: · Strengthening and expanding existing customer relationships and long term loyalty · Navigating complex customer organizations to reach decision-makers · Identifying new growth opportunities within existing agreements · Acting as the primary point of contact and customer advocate and effectively handling difficult or sensitive customer interactions · Identifying when to engage Customer Service, Product, Field Application Specialists, or other teams to resolve customer needs or opportunities and coordinating with corresponding internal departments · Staying current on everything happening within your assigned accounts · Presenting solutions, demonstrating products, and coordinating customer training when necessary · Managing activity, pipeline, and communication through CRM · Measuring customer growth within assigned accounts as well as order accuracy · Expanding relationships with multiple stakeholders inside each account · Acting as primary internal contact of account status for leadership team What You’ll Do · Own and grow a portfolio of strategic customer accounts · Build multi-level relationships across customer organizations · Identify and close expansion opportunities beyond existing agreements · Conduct or coordinate product demonstrations and solution presentations · Participate in trade shows, conferences, and industry events · Gain access to key decision-makers within customer organizations · Build internal credibility while advocating for customer needs · Maintain strong internal communication with Sales, Product, and Operations teams to ensure alignment on customer expectations, timelines, and deliverables. · Build and maintain trusted relationships with key accounts by coordinating internal resources to deliver a consistent and high-quality customer experience. · Support sales and product initiatives by facilitating internal collaboration that helps move opportunities forward while ensuring customer requirements are clearly communicated. This is a strategic Account Manager position for someone who understands that long-term growth is built on trust, credibility, and consistent execution.

Requirements

Strong closing and negotiation skills
Exceptional interpersonal and relationship-building abilities
Proven account management experience with large, growing customers generating $1–2M annually
Strong active listening, presentation, and communication skills
Executive-level credibility and professional communication ability
Ability to think quickly, solve problems, and adapt in real time
Technical aptitude with the ability to understand and translate customer needs
CRM proficiency and disciplined pipeline management
Ability to work autonomously and manage priorities without micromanagement
Strong customer advocacy mindset
Excellent cross-functional collaboration skills with the ability to coordinate effectively across internal teams
Ability to align internal teams and resources to support customer growth and retention
Trusted internal partner with a strong reputation for advocating on behalf of customers

Nice To Haves

Project management experience
Experience with Drones
Customer service experience
Military experience
Contract experience
Advanced negotiation experience

Responsibilities

Strengthening and expanding existing customer relationships and long term loyalty
Navigating complex customer organizations to reach decision-makers
Identifying new growth opportunities within existing agreements
Acting as the primary point of contact and customer advocate and effectively handling difficult or sensitive customer interactions
Identifying when to engage Customer Service, Product, Field Application Specialists, or other teams to resolve customer needs or opportunities and coordinating with corresponding internal departments
Staying current on everything happening within your assigned accounts
Presenting solutions, demonstrating products, and coordinating customer training when necessary
Managing activity, pipeline, and communication through CRM
Measuring customer growth within assigned accounts as well as order accuracy
Expanding relationships with multiple stakeholders inside each account
Acting as primary internal contact of account status for leadership team
Own and grow a portfolio of strategic customer accounts
Build multi-level relationships across customer organizations
Identify and close expansion opportunities beyond existing agreements
Conduct or coordinate product demonstrations and solution presentations
Participate in trade shows, conferences, and industry events
Gain access to key decision-makers within customer organizations
Build internal credibility while advocating for customer needs
Maintain strong internal communication with Sales, Product, and Operations teams to ensure alignment on customer expectations, timelines, and deliverables.
Build and maintain trusted relationships with key accounts by coordinating internal resources to deliver a consistent and high-quality customer experience.
Support sales and product initiatives by facilitating internal collaboration that helps move opportunities forward while ensuring customer requirements are clearly communicated.