Account Manager- VersaBadge

Banyan Software•Washington, DC

7d•Remote

About The Position

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. Account Manager- VersaBadge Location: United States- Preferably East Coast or Central Time Zone (REMOTE) Employment Type: Full-Time Salary: USD $80,000 per annum About Us At VersaBadge, we’re transforming healthcare operations with Bluetooth Low Energy (BLE) Real-Time Location Systems (RTLS). Since 2016, we’ve been deeply committed to serving rural healthcare, making location-aware technology more accessible to healthcare facilities that have traditionally been underserved due to cost and complexity. Today, we support nearly 250 hospitals and clinics across the U.S., helping them improve financial health, compliance, caregiver safety, and workforce efficiency. We are continuing to expand in the rural healthcare market while also growing our footprint within post-acute facilities As our customer base continues to grow, we are expanding our customer success and account management teams to ensure our clients achieve maximum value across the full VersaBadge platform. Position Overview We are seeking an energetic, driven, and self-managing Account Manager to serve as a trusted partner and client advocate for hospitals and healthcare organizations using the suite of VersaBadge solutions. In this role, you will be responsible for managing and growing relationships with existing customers, ensuring successful system implementation, adoption, and ongoing satisfaction, and identifying opportunities to expand value across client accounts. You will report directly to the Vice President of Operations and work cross-functionally with sales, implementation, support, and product teams to ensure client needs are met and exceeded. We pride ourselves on being a mission-driven, growth-oriented company where motivated individuals can make a meaningful impact while building long-term careers. This role offers significant opportunity for professional growth, ownership, and advancement as the company continues to scale. This is an ideal opportunity for someone who is hungry to grow, eager to exceed expectations, and motivated by making a real difference in healthcare.

Requirements

Experience in healthcare, SaaS, account management, or customer success is preferred, but not required.
Energetic, motivated, and hungry to exceed expectations in a fast-growing environment.
Strong desire to grow professionally, take ownership, and operate in a self-managing role.
Excellent communication and interpersonal skills, with the ability to build trust and credibility with hospital and health system stakeholders.
Client-focused mindset with a passion for serving as an advocate for healthcare organizations and frontline staff.
Ability to manage multiple accounts and priorities in a dynamic, fast-paced environment. Ideal candidate is able to effectively prioritize competing demands.
Comfortable working with CRM tools, Jira, Google Suite, reporting dashboards, and standard productivity software (Monday.com etc.)
Willingness to travel 40% or as needed to attend client site deployments

Responsibilities

Client Kickoff & Training: Lead initial client kickoff meetings and support onsite and virtual training sessions to ensure a smooth onboarding experience and successful adoption of the VersaBadge system.
Client Advocacy & Relationship Management: Serve as the primary point of contact for assigned hospital and healthcare clients, acting as their advocate internally and ensuring their needs are addressed promptly and effectively.
Customer Success & Retention: Drive adoption, engagement, and long-term success of the VersaBadge platform to maximize client satisfaction and retention.
Account Growth: Identify opportunities to expand solution usage, introduce additional features, and support account expansion initiatives.
Cross-Functional Collaboration: Partner closely with implementation, support, sales, and product teams to deliver a seamless client experience.
Strategic Guidance: Help healthcare organizations optimize workflows and best practices using VersaBadge technology.
Feedback & Product Input: Collect and communicate client feedback to internal teams to support ongoing product enhancements and roadmap planning.
Performance Management: Monitor account health, usage trends, and key success metrics to proactively address risks and opportunities.