Account Manager - Truck Transport

Auto Driveaway Transport Logistics•Elkhart, IN

13d

About The Position

Auto Driveaway Systems, LLC, one of the largest professional driveaway companies in the US, is seeking an energetic, customer-focused Account Manager - Truck Transport to join our team. Serving as the primary point of contact for an assigned customer portfolio, the Account Manager will provide quotes, real-time load status information, answer questions, and resolve any issues that arise during the transport lifecycle. This is an inside sales position, and the Account Manager is responsible for generating additional business opportunities within the assigned customer portfolio and partnering with the sales team for lead and referral generation. The most successful Account Managers are genuinely excited to help customers and find solutions to their business needs. They are patient, empathetic, and passionately communicative. They love to listen and understand the value of good communication skills. While also focused on generating revenue, Account Managers can put themselves in their customers’ shoes and advocate for them when necessary. The ideal candidate has established problem-solving skills, customer care abilities, and inside sales experience. Our Account Managers ensure excellent service standards, respond efficiently to customer inquiries, maintain high customer satisfaction, and generate additional business based on our reputation for excellence. Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets, fleet management companies, upfitters, dealerships and vehicle and truck OEMs with fast, safe and reliable door-to-door driveaway service nationwide. Services include fleet shipping and fleet management services; single vehicle "door-to-door driveaway" shipping; short-term and reconditioning services across all asset types. We accomplish this with personalized customer experience, an unwavering commitment to safety, and a national network of professional drivers, helping to ensure quality, accountability, and reliability on every trip.

Requirements

Proven customer support experience or experience as a client service representative
Proven inside sales experience or experience as an Inside Sales Representative
Experience prospecting for new customers
Track record of over-achieving sales and performance goals
Strong phone and email contact handling skills and active listening
Familiarity with CRM and TMS systems and practices
Customer orientation and ability to adapt/respond to different types of characters / personalities
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Excellent Microsoft Office skills
Associate or bachelor’s degree required

Responsibilities

Manage large amounts of incoming phone calls and/or emails
Generate additional business with current customers and sales leads for new opportunities
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open, proactive, and collaborative communication
Provide accurate, valid, and complete information by using the right methods/tools, looking for new and better ways to communicate with the customer
Meet personal/customer service team sales and service targets
Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
Maintain records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers, ensuring a 100% effort has been made to satisfy customers’ requirements
Provide internal and external performance reports
Conduct investigations of all customer service failures and recommend corrective / preventative actions