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The purpose of this role is to manage and operate a Hilti Store to maximize walk-in sales and smaller field accounts and provide a high level of customer service. All activities are performed with the ultimate objective of providing Total Customer Satisfaction and driving the Hilti Brand. The role involves promoting the Hilti image, selling Hilti products and services, consulting with customers and prospects in a Hilti Store, managing inventory, sales records, administrative functions, order information, maintaining the customer database, and dealing directly with walk-in customers and local team members on a daily basis. The job holder needs to ensure total customer satisfaction and the promotion of the Hilti brand through successful operation and sales.