Account Manager Team Lead, US
About The Position
Lead & Mentor: Manage, inspire, and develop a high-performing regional Account Management team, providing coaching and support to help team members meet and exceed goals.Client Relationship Management: Build and maintain strong partnerships with key strategic clients by understanding their business needs, goals, and challenges. Act as a senior escalation point to resolve issues and ensure satisfaction.Revenue Growth: Identify upselling and cross-selling opportunities across existing accounts. Collaborate with internal teams to craft and implement solutions and contractual amendments.Strategic Partnership Building: Conduct regular partnership reviews and strategic check-ins with clients to align Papaya's solutions with their evolving workforce strategies.Service Excellence: Ensure delivery meets SLAs and client expectations through proactive management, issue resolution, and continuous service optimization.Cross-functional Collaboration: Work closely with Legal, Operations, Customer Care, Payments, Finance, and other teams to provide seamless client experiences.RFP & Proposal Support: Collaborate on RFPs/RFIs with Sales and leadership, contribute to compelling proposals, and participate in client presentations and interviews.Team & Performance Metrics: Track and report on team KPIs, ensuring alignment with organizational goals and taking corrective actions when necessary.Process Optimization: Utilize internal playbooks, CRM tools, and feedback mechanisms to improve account strategies and drive operational excellence. Why Papaya Global? Be part of a mission-driven company transforming a $50B+ industry. Work with passionate professionals from over 30 countries. Thrive in a fast-paced, innovation-driven, and inclusive culture. Enjoy career growth, learning opportunities, and competitive benefits.
Requirements
- Bachelor's degree in Business, Marketing, or a related field.
- 4+ years' experience in a team lead or managerial role within account management or sales.
- 5+ years' experience in client-facing roles such as Account Management or Customer Success, preferably in B2B tech, HRIS, payroll, or fintech environments.
- Proven ability to build and nurture client relationships across mid to strategic levels.
- Strong leadership, coaching, and motivational skills.
- Exceptional interpersonal, negotiation, and communication skills.
- Proficiency in CRM platforms (e.g., Salesforce) and project management tools.
- Analytical mindset with strong problem-solving abilities.
- Comfortable working cross-functionally in a fast-paced, global organization.
- Deep customer orientation and passion for delivering exceptional service
Responsibilities
- Manage, inspire, and develop a high-performing regional Account Management team
- Build and maintain strong partnerships with key strategic clients
- Identify upselling and cross-selling opportunities across existing accounts
- Conduct regular partnership reviews and strategic check-ins with clients
- Ensure delivery meets SLAs and client expectations
- Work closely with Legal, Operations, Customer Care, Payments, Finance, and other teams
- Collaborate on RFPs/RFIs with Sales and leadership
- Track and report on team KPIs
- Utilize internal playbooks, CRM tools, and feedback mechanisms to improve account strategies
Benefits
- career growth
- learning opportunities
- competitive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Professional, Scientific, and Technical Services
Number of Employees
501-1,000 employees
