Account Manager - Strategic Accounts (USA Remote)

Turnitin•Atlanta, TX

7d•Remote

About The Position

Turnitin is seeking an Account Manager to join our NOA Higher Ed Strategic Sales Team! We are searching for an individual who demonstrates a passion for education and technology, is collaborative and entrepreneurial in spirit, has solid experience in higher education and who can contribute to our success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work. The Account Manager acts in a lead capacity for both existing and new business and is responsible for developing and maintaining relationships within specific system-wide institutions. The Account Manager works with a dedicated Customer Success Manager, who is responsible for day-to-day customer health and operations. This AM position manages high-profile system-wide institutions focused in the Higher Ed space, with the goal of ensuring high retention, satisfaction, and growth. The AM drives revenue by meeting renewal, upsell, new business and cross-sell targets, often managing price uplifts and upselling/cross-selling across the product suite (e.g., Feedback Studio, Gradescope and ExamSoft). This role acts in a consultative sales capacity as the primary contact to understand client needs across multiple stakeholders and demonstrate product value through customized proposals, presentations and customer alignment.

Requirements

5+ years of experience in Account Management, Customer Success or a similar client-facing role within SaaS or EdTech (Higher Ed).
Exceptional organizational and communication skills with close attention to detail.
Proficiency with Salesforce and Account Management tools (Tableau, Gainsight, etc).
Experience and success using a consultative discovery-based sales approach.
Demonstrated ability to support large, complex clients with an extended sales cycle.
Ability to communicate and present credibly and effectively with customer stakeholders, ranging from faculty to leadership.
Willing to travel at least three weeks per quarter for onsite customer meetings, conferences, and campus events.
Builds advocates who amplify the customer story within the education community.

Responsibilities

Develop open and effective channels of communication with each named account to drive constant discovery and customer alignment, and maintain account health.
Nurture and develop strong relationships with C-level execs and key stakeholders across each system and institution.
Collaborate internally with a dedicated Customer Success Manager to execute territory plans resulting in increased customer support, retention, and sales expansion opportunities.
Manage quarterly onsite business and roadmap reviews with key clients.
Coordinate complex renewal cycles and contract amendments with multiple stakeholders and multiple solutions.
Work closely with internal teams (Orders, Contracts, Solutions Engineers, Product Management, etc.) to close all opportunities on schedule.
Maintain and update Salesforce daily with pertinent opportunity information to support accurate forecasting, at-risk account intervention, etc.