Account Manager, Stop Loss - Eastern US - Remote

Symetra

30d • $33 - $55 • Remote

About The Position

The Account Manager, Stop Loss is responsible for delivering high-quality, proactive service to existing and new accounts while supporting overall business goals. Working in close partnership with Sales Representatives, Underwriting, and Home Office teams, this role ensures a consistent and positive client experience throughout the lifecycle of an account.

The Account Manager builds strong relationships with assigned clients, brokers, and internal partners by providing timely communication, expert guidance, and thoughtful problem-solving. A strong understanding of internal processes, renewal workflows, stop loss contracts, and product features is essential to effectively support clients and business partners. This role also plays a key part in onboarding new clients and ensuring smooth implementation of sold business.

This role regularly works with a broad range of internal and external partners, providing both routine and complex information. The Account Manager identifies service needs, evaluates issues, and applies established procedures to resolve questions and concerns. Independent judgment, strong organization, and a customer-first mindset are essential to success.

Requirements

• High School diploma required.
• Bachelor’s degree or equivalent work experience required.
• 3-5 years’ experience in account management, client service, insurance, or related fields.
• Strong written and verbal communication skills.
• Demonstrated proficiency in account management, customer service, communication, attention to detail, analytical thinking, consulting skills and digital literacy.

Nice To Haves

• Stop Loss experience strongly preferred.
• Professional certifications or designations appropriate and relevant for this role preferred.

Responsibilities

• Serve as the primary service contact for assigned accounts, delivering proactive and responsive account management through scheduled calls, emails, conference calls, and webinars
• Manage day-to-day service needs, including monitoring claim reporting requirements, premium remittances, and ensuring accurate and timely uploads into the Employer Excess Loss platform
• Respond to client and broker inquiries with accuracy and professionalism, anticipating potential issues and addressing concerns to ensure positive outcomes
• Lead and coordinate the renewal process in collaboration with Regional Sales Managers, Underwriting, and broker partners, with a focus on retention and long-term client satisfaction
• Guide new clients through onboarding and account installation from point of sale through contract delivery, including orientation and demonstrations of the Group Online (GO) portal and other value-added programs
• Partner closely with the RFP Analyst team to ensure a smooth, consistent experience during the quoting process for internal and external stakeholders
• Act as a resource and mentor to RFP Analysts by sharing broker knowledge, account insights, and best practices for building strong client relationships
• Collaborate with internal teams on special projects and service-related initiatives, including process improvements and post-implementation reviews
• Act as the primary point of contact for active accounts and a trusted secondary contact when the aligned sales representative is unavailable.
• Maintain internal relationships with the following teams: Regional Sales and Service teams, Home Office Benefits Division teams, Senior Management, Agency Services, Legal, Claims, Compliance, Underwriting, Premium Administration, IT, RFP Analyst team, and Contract Administration.
• Maintain external relationships with the following contacts: Policyholders, Brokers, Third-Party Administrators, and Stop Loss vendor partners.

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level