Account Manager, Social Media

Highwire Pr • Chicago, IL

393d • Hybrid

About The Position

The Account Manager, Social Media at Highwire is responsible for managing social media programs and campaigns for leading technology brands. This role requires a hands-on approach in a fast-paced environment, focusing on delivering high-quality content, driving social media strategies, and mentoring a team of digital strategists. The position emphasizes the importance of storytelling and inclusivity in digital marketing, aligning with the agency's core values of inclusion, growth, team empowerment, and distinction.

Requirements

• 5-6 years of client-facing digital experience, preferably with a social media specialty, including at least one year in an Agency setting.
• Deep knowledge and understanding of social platforms, primarily LinkedIn, Twitter, Instagram, TikTok, Facebook, and YouTube, including both organic and paid strategies.
• Baseline knowledge of earned media and marketing tactics, and where social media and digital activations can be integrated.
• Experience with B2B technology, security, and digital health brands is a plus.
• Ability to quickly and smartly adjust digital strategy, voice, and tone based on client and audience needs.
• Experience with social media management, influencer management, and analytics tools, with bonus points for hands-on experience with Sprinklr, Sprout Social, MuckRack, and Brandwatch.
• Management experience of program strategy/deliverables and direct reports.
• Passionate about teaching and mentoring team members, collaborating with digital team leadership and account teams.
• Awareness of the latest social and digital trends.

Nice To Haves

• Experience with B2B technology, security, and digital health brands is a plus.

Responsibilities

• Develop and implement social media strategies for clients that encompass content, channel, and audience, aligned to client goals and demonstrating business impact through insights and analysis.
• Work as part of integrated PR and digital teams, driving the strategic inclusion of social media across client programs, including content development, community management, publishing best practices, and insights and analytics.
• Manage account teams to ensure seamless delivery of client work, including quality reviews and time/team management.
• Manage multiple projects and/or accounts, ensuring the team meets deadlines and stays on budget.
• Produce social-first copy and creative content aligned to individual channel best practices, including support in copywriting weekly social media calendars where needed.
• Manage 1-2 direct reports.
• Build trusting relationships with clients as one of the day-to-day contacts.
• Support new business efforts for the Agency, including research and pitch development.

Benefits

• Competitive salary
• Merit-based bonuses and promotions
• Hybrid work model
• Excellent vacation policy including extended breaks for summer and winter holidays
• Participate in Empower Hours on Fridays; Team can log off by 3pm
• 401K Match
• Medical and dental benefits/FSA
• Paid Parental Leave
• Commuter Benefit
• Home office equipment stipend
• Growth Mindset Stipend of $100 annually for books, exhibitions, etc.
• Technology reimbursement
• Wellness benefit
• Donation Match
• Mentorship
• Monthly recognition programs
• Employee referral bonus
• New business referral bonus
• Quarterly Highwire fun events
• Dog friendly work environment
• Supportive and nurturing environment with opportunities for learning and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed